Sean Warren Email & Phone Number

Aurora, Co, Us

Denver, Colorado, United States

• Digital transformation of 500+ SaaS and Services vendor contracts, resulting in a reduction of 125 hours per month of manual effort and 1.2M in annualized contract savings• Implemented orchestration software for SaaS and Services contracts across procurement, finance, corporate IT, security and legal teams• Quickly built trust and alignment with business and departmental leaders resulting in improved tool oversight, cost management and alignment of tools and services• Developed a new formal RFP and vendor risk management framework to support large vendor discovery and procurement efforts

Westminster, Colorado, United States

• Served on the company's Strategic Leadership Team, partnering with company founders and executives to address key strategic planning issues and guide attainment of company OKRs and revenue goals• Scaled company operations, teams, and processes from 45 to 130 employees over a 2-year period• Oversaw Hardware Fulfillment & Supply Chain Operations for all domestic and international sales, generating $6 Million in annual revenue• Formed an award-winning Technical Support Team and spun up an additional Professional Services team that has generated $250K in incremental new revenue after only 9 months• Built a series of geographically distributed Corporate IT and Facilities Teams, established new employee device and access management policies, and installed building security/surveillance• Coached Success team to improved KPIs and outcomes, creating Customer Experience Journey Program.• Managed a broad spectrum of Vendor, Partner, and SaaS contracts, negotiating advantageous pricing and ensuring vendor/supplier performance against contracted SLA targets• Led incident management and response efforts across Support and Engineering Teams• Served as company Security Officer creating policies/procedures to ensure business continuity, enhance data privacy, ensure proper incident management, and meet applicable compliance standards• Developed and implemented Change Management, improving alignment across teams and reducing mistakes due to un-governed changes

Greater Denver Area

• Supervised globally distributed technical support teams, creating effective training and coaching approaches with effective career pathing that resulted in employee tenure improvement—as well as employee involvement and cross-training in other areas of the business• Developed and implemented successful release and change management programs that increased product/environment resiliency, decreased customer incidents by 50%, and increased change capacity by 30% on a YOY basis• Co-managed large tech stack migration projects related to GreenPlum, Hadoop, and AWS resulting in a successful transition to cloud-based infrastructure

2000 S. Colorado Blvd, Denver Co 80222

• Recruited, trained, and led a 20-member global team tasked with supporting the company's analytics cloud computing platform—directly handling any significant escalations to ensure client satisfaction• Drove platform/software installations and release activities for a diverse array of clients (including AT&T, Bank of America and Citibank)—working in multiple cloud-based environments

2000 S. Colorado Blvd, Denver Co 80222

• Supervised a 10-member global data operations team, providing ongoing training and implementing best practices that led to superior levels of team camaraderie, engagement, and retention• Drove numerous large-scale projects to success under intensive timelines—including client data center moves, Salesforce automation initiatives, and transitions of software codebases from Greenplum MPP• Managed agile-driven internal projects, including Overwatch—a data management system tying together disparate systems into a UI interface—which became the prototype for the company's future product roadmap and was subsequently adopted by over 20 external clients and partner organizations• Facilitated presentations on company services, database architecture, and physical/logical data flows to internal ClickFox department teams