Sean Webster Email & Phone Number

New Store Manager

Nanaimo, British Columbia, Canada

Duncan, British Columbia, Canada

Nanaimo

Direct & manage all operational aspects of the store including: Front-end operations, Customer Service, Merchandising, Inventory, Entertainment & the Service related areas in the store. In conjunction with the Store Manager, manage store operations in order to maximize budgeted revenues, profits & customer satisfaction. Merchandising/Store Presentation - Manage the performance of Merchandising department & ensure merchandising standards are met. In conjunction with the Merchandising Supervisor, ensure timely execution of planograms and customer friendly merchandising. Inventory & Shrink Management – Direct & manage inventory & shrink programs as per SOP. Monitor cycle counts, physical counts, variance reconciliation, product replenishment & incoming outgoing transfers to ensure data integrity. Oversee shipping/receiving function in the store & ensure inventory levels are maintained. Identify loop holes in all related systems & correct to ensure asset protection. Profitability – Analyze P&L to identify negative trends & opportunities on service & entertainment revenues & store expenses. Monitor all cost controls for the store & develop & Implement corrective actions as needed. Manage/control labour cost in the store. Customer Service, Returns, Exchange & Front-end - Manage all aspects of customer service, returns & cash administration as per SOP. Oversee account receivables, expense payable, banking & audit. Manage risk & avoid bad debts. Implement in store customer surveys & review survey results for opportunities. Recruitment, Training & Development - Responsible for recruitment, training & development of associates in related areas. Conduct, direct & implement training programs as per SOP. Security & Safety– re: store opening & closing procedures, product security, key controls & alarms. In conjunction with the Department Sales Managers, ensure security of merchandise at all times. Direct & monitor implementation of Safety Program SOP.

Nanaimo

To drive sales & profitability to meet/exceed budgets in assigned sales department. Manage associate productivity through training & coaching in company selling & service programs in a timely manner. Ensure associates consistently demonstrate high level of customer service. Associate Training & Development – Implement company training programs & follow up on associate completion as required; Conduct daily shift meetings & provide on the job work direction on duties & responsibilities; Coach & direct associates on selling techniques. Provide associates with ongoing training opportunities to improve product knowledge.Monitor dept revenue and profitability– Drive department selling programs in department. Monitor department performance to budgets on revenue such as sales, gross margin, Attach, Clearance Inventory.Floor Management – Responsible for understanding & executing floor management duties. Labour Management & Productivity – Ensure dept staffing levels meet budget requirements; create dept schedules to maximize productivity; analyze productivity levels to established targets, recognizing & celebrating individual/dept wins, identifying & addressing individual performance problems on a timely basis. Services – Manage service programs in department/s. Monitor department performance to budgets on revenue Provide ongoing training to Products Experts to enhance our customer‘s experience. Partner with Service Leads in Business Reviews to develop & implement appropriate improvement plans. Recruitment & Selection – Initiate & conduct interviews for dept associates; recommend to SM; conduct orientation sessions with new associates, process dept associate paperwork for payroll & benefits