Role: Operational management of daily business operations; Work In Progress; staff, contractor and resource allocation; including strategic planning for company expansion and new initiatives. Contributing to 33% increase in turnover and 11% increase in profitability in Y1.Responsibilities:• Formulate, revise, implement and improve operational quality results by studying, evaluating, and recommending process re-design, implementing changes and monitoring results.• Manage operational policies and procedures, including Work In Progress tracking document, and project management documents and procedures.• Identify operational priorities by assessing operational objectives and determining project objectives.• Ensure legal compliance, and compiling and updating Risk Assessments and Method Statements for all projects undertaken.• Process CHAS and Constructionline accreditation applications and maintain company policy documents and certificates requisite for successful application qualifications.• Assist with BMS and Access controls installation and maintenance processes, onsite and in respect of associated administrative requirements.• Budget and control costs through assessment of management accounts and formulation of remedial strategies.• Allocate Staff, contractor, and technical resources.• Manage client accounts, negotiate contracts and invoice clients.• manage end-to-end supply chain, including purchasing, warehousing, wholesale, retail, site delivery and installation.• Control inventory through the implementation of stock tracking facility within Xero Accounting package.• Liaise between manufacturer IT and hardware support teams, and end users.• Implement Corporate Identity, marketing, and website upgrade and maintenance.• Plan and upscale for diversification into Access Controls and Electric Vehicle Chargers.• Develop operational solutions for upscaling and diversification.

Role: Operational management of daily business operations; Work In Progress; staff, contractor and resource allocation; including strategic planning for company expansion and new initiatives. Contributing to 33% increase in turnover and 11% increase in profitability in Y1.Responsibilities:• Formulate, revise, implement and improve operational quality results by studying, evaluating, and recommending process re-design, implementing changes and monitoring results.• Manage operational policies and procedures, including Work In Progress tracking document, and project management documents and procedures.• Identify operational priorities by assessing operational objectives and determining project objectives.• Ensure legal compliance, and compiling and updating Risk Assessments and Method Statements for all projects undertaken.• Process CHAS and Constructionline accreditation applications and maintain company policy documents and certificates requisite for successful application qualifications.• Assist with BMS and Access controls installation and maintenance processes, onsite and in respect of associated administrative requirements.• Budget and control costs through assessment of management accounts and formulation of remedial strategies.• Allocate Staff, contractor, and technical resources.• Manage client accounts, negotiate contracts and invoice clients.• manage end-to-end supply chain, including purchasing, warehousing, wholesale, retail, site delivery and installation.• Control inventory through the implementation of stock tracking facility within Xero Accounting package.• Liaise between manufacturer IT and hardware support teams, and end users.• Implement Corporate Identity, marketing, and website upgrade and maintenance.• Plan and upscale for diversification into Access Controls and Electric Vehicle Chargers.• Develop operational solutions for upscaling and diversification.

Role: As a start-up hiring out first-of-its-kind technologies, this was a 360-degree role requiring the establishment of full operational and financial frameworks.Responsibilities:• Formulated and implemented operational policies and procedures, logistics (local and international) and Human Resources plans.• Developed financial plans under challenging reporting procedures since the Accounts teams were based in Europe.• Reduced projected expenditure through aggressive P&L, budgeting and cost controls. • Accelerated customer engagement through the development of marketing strategies, website upgrades, and several print advertising, digital and social media campaigns.• Developed business plans for revenue growth, including successful roadshow and exposition events. • Developed lasting and lucrative relationships with leading major event management companies in the UK.• Conceived, produced and managed live productions, including H&S, Risk Assessments and Method Statements, notably for – Farnborough International Airshow, Hyde Park Winter Wonderland and The Venue & Events Expo (Old Billingsgate).• Managed comprehensive CRM database for over 500 clients and potential clients.• Prepared new leased premises for occupation, including lease agreement review, basic planning and appointment, and tender process of electrical retrofit.Company operations terminated due to suspension of offshore VC funding.

Role: Account and project management of various clients, most notably a full Corporate Identity & marketing package rebrand, website upgrade and social media strategy implementation for the Cape Chamber of Commerce. Account Managed marketing and branding initiatives for a broad range of clients, achieving a 400% growth in turnover for one new client in under a year.Responsibilities:• Contributed to business and operations plans, P&L management, marketing campaign strategies and brand development for a broad range of clients.• Improved business efficiency with the introduction of daily WIP and Excel tracking spreadsheets.• Coordinated effective communication between customers and cross-functional teams, including graphic designers, web designers and marketing departments.• Integral contributor to successful pitches.• Re-energised Auric’s CRM system leading to the successful reactivation of three dormant accounts and converting further client leads amounting to 5% of annual turnover.• Participated in training the Cape Chamber of Commerce’s social media strategy team on best practices, posting schedules, and social media account integration.Left the company when I emigrated to the UK. Processing of my spousal visa then took over a year to be processed and approved.

Role: I ensured that artists under management performed at all major festivals around South Africa, sharing stages with international acts such as: Muse, Korn, Chris Cornell, Black Rebel Motorcycle Club, 3 Doors Down, Kaiser Chiefs, Good Charlotte, Hoobastank, Staind, and Evanescence, in front of as many as 40,000 people. Artists under management achieved national radio chart placement, South African Music Awards nominations, and music video awards. In a market segment where 90% of artists finance their careers, Headline Artists achieved successive annual profit margins for its most successful artist of 28%.Responsibilities:• Executive produced South African Music Award nominated album for Taxi Violence début, Untie Yourself.• Negotiated comprehensive and beneficial record label contracts for various artists, with Sheer Music, Mother City Music and Musketeer Records.• Managed PR and marketing campaigns across all platforms culminating in national newspaper front-page coverage and significant online press.• Introduced and managed a cloud based digital diary, event schedules, performances, logistics and production schedules, for artists and contractors.• Applied business development strategies to successfully acquire sponsorships from major corporates including Levi’s SA, SAB Miller and Marshall Music.• Developed professional relationships with all major venue and festival managers in South Africa, effectively securing nationwide performance schedules for all artists I managed.• Booked then successfully stage-managed the LMG Magazine Stage at Synergy Music Festival at successive events, one of the few stages to run on time and without incident.• Responsible for P&L related to all artist revenue streams.• Established and managed a comprehensive industry database.I ceased operations in Sept 2014 in order to explore opportunities in marketing. The nature of my Headline Artist business meant I could also take on the following roles:

Role: After managing their flagship nightclub which generated over £200,000pa (substantial turnover in South African Rands), I was tasked with establishing two new nightclubs.Responsibilities:• Sourced and evaluated prospective locations, consulted on lease negotiations and secured significant ‘rent holidays’ during renovations.• Project managed: brand identity and marketing plans, material sourcing to brand identity specifications, and quality control of materials.• Secured building permits, business license and zoning authorisations, which were challenging due to a location’s ‘protected status’ (equivalent to a UK Grade II listing).• Project and Site Managed: renovation (£50,000 budget), 3 direct reports, planning and procurement of £17,000 sound & acoustic management system; opened on schedule.• Progressed to area management (three sites) - HR planning and recruitment (15 staff), launch activity, P&L management, event planning and sales (themed parties & film festivals), and marketing.I decided to focus on my own business, Headline Artists, in March 2013.

Role: Changing business models in the music industry facilitated discussions of a merger between Musketeer and Headline. Appointed MD of Musketeer Records to facilitate this. Responsibilities:• Improved productivity by streamlining management controls, operations and reporting.• Managed label/artist revenue streams, beginning with ‘cleaning up’ poor national metadata database used to collect royalties; this led to an 11% improvement in collections.• Conceived and successfully implemented a hybrid record label/artist management company, incorporating a new revenue generation model.Due to challenging market conditions, we decided not to move forward with the merger.

Role: Established and operated this dual-space events venue, hosting local and international performers and events. Mercury averaged 50,000 patrons per annum and remains the longest running and most successful venue of its kind in South Africa.Responsibilities: • Planned and managed corporate identity and marketing strategy, making it one of the most recognisable brands in the live music sector.• Shared P&L responsibility for an average turnover of £170,000pa, at 16% profit margin.• Managed all event sales, artist bookings, scheduling and event management.• Generated sponsorship through business and relationship development with SAB Miller, Brand House, Red Bull, and British American Tobacco.• Managed 32 direct reports with full HR oversight, developed staff training programmes, managed company operations, stock management, POS, customer service, and H&S.Sold my share in the business in order to explore new opportunities.

Role: I operated as a freelance trainer/facilitator, principally to Owls Training and All Change Training companies for their clients, most notably a national travel company.Training programmes:• Motivational and Management Programmes• Customer Service• Administration• Cost Accounting• Sales• Reception

Role: Auto & Aircraft was a service company operating in the automotive, aircraft and marine vehicle paint protection sector. Through the use of specialised elliptical rotary machines, a high polymer protective compound is applied and bonded to the existing surface paintwork. The process results in lower drag coefficients (and resultant fuel savings), paint protection and aesthetic appeal. An existing company, I managed to triple turnover during the first 4 months of acquisition and reduced operating costs by 7%.Responsibilities:Corporate Identitymarketingsales and brand continuityclient liaison and implementation of basic CRM protocolsoperational logistics of application teamsfinancial managementmaterials procurement and quality control.

Role: My principal responsibility was successfully negotiating wages and conditions of employment with representative unions, achieving sector-leading resolutions three years running.A further priority was consulting on, overseeing and implementing disciplinary procedures, one of which saw the exposure and successful prosecution of a multi-million Rand criminal enterprise.Responsibilities:• Non-executive board member of the Boymans Pension Fund Scheme• Elected as a member of the company Medical Aid Scheme management committee • Staff recruitment up to middle management• Developing and presenting training programmes to staff up to middle management• Personnel dispute resolution• Development and implementation of equity programmes• Resource planning• Succession planning• Salary evaluation, analysis and strategic payroll planning• Performance appraisals• Administrative and operational management of the Human Resources Department