- Maintained detailed and organized records of member interactions, inquiries, and complaints using CRM software to facilitate efficient follow-up responses.- Initiated and developed new employee training efforts to introduce the position’s roles and responsibilities.- Effectively managed a high volume of incoming calls from members, healthcare providers, and other insurance agents, ensuring prompt and courteous assistance.- Demonstrated in-depth knowledge of various health insurance plans, coverage options, and claims procedures, assisting members in understanding their policies in a palatable form.- Exhibited multi-tasking abilities by efficiently navigating multiple systems, databases, and resources while conversing with members.

- Supervised and trained team of food service specialists to maintain store protocols and standards, including those for food preparation, sanitation, and customer satisfaction.- Increased store’s profit margins using upselling and cross-selling techniques during in-person and telephone customer interactions.- Conducted sampling experiments in various geographic markets to better understand consumer behavior and preferences.

- Communicated with a team of security guards to ensure the restaurant was safe for all customers- Mediated problems between different customers while staying calm