Sean Toohey Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, On

Waterloo, Ontario

Using SCRUM/Agile Development, worked on various Scrum teams to design, develop, test, and document new features and bug fixes. Engaged with Technical Support and Customers in emergency or high importance problems being seen by Customers. This sometimes involved being on call and reacting quickly after hours. Served as a Subject Matter Expert for various areas of PTC’s Integrity product, and helped clearly define importance, risk, and estimation of efforts on reported bugs and requested features.

Waterloo, Ontario

Developing products in Java, HTML, CSS, Angular2, as well as being a Subject Matter Expert on Rich Text, SQL Scripting, and Microsoft SQL Server.

Waterloo, On

Worked on the “Tactical Development” team handling development of Service Packs, Hotfixes, and Maintenance of MKS's products.Responsible for coding fixes and features in Java and JavaScript for MKS' Swing GUI and Web UI.Also worked with Technical Support Representatives to provide solutions for High/Critical importance customer issues.

Worked on the “Tactical Development” team handling development of Service Packs, Hotfixes, and Maintenance of MKS's products.Responsible for coding fixes and features in Java and JavaScript for MKS' Swing GUI and Web UI.Also worked with Technical Support Representatives to provide solutions for High/Critical importance customer issues.

Waterloo, On, Canada

Working on a team of Technical Support Representatives, answering calls and emails and resolving customer issues and logging requests for change.Also working on-site with customers, doing training courses, and resolving issues via on-site support.Was involved in an extended engagement with one of MKS' top customers, lasting 8 months, helping them upgrade their MKS Software implementation.

Woking, Surrey, United Kingdom

Did consultant work for customers in the UK and Scandinavia, for both Pre and Post Sales engagements.Pre-Sales activities included: Performing Proof of Concept presentations, presenting MKS' software to potential customers via PowerPoint presentations and demonstrations in person and over WebEx/conference calls.Post-Sales activities included: Training courses/classes, On-site assistance with issues, creating a new configuration of MKS' Software for a customer from scratch, as well as custom applications and scripts as needed by MKS' customers.

Woking, Surrey, United Kingdom

Was responsible for supporting all UK and Scandinavian customers. I was the single point of contact as there was only one position for Support in MKS' UK Office.Periodically would make visits to customer sites to do “check ups” and “emergency on-site support”.

Waterloo, On, Canada

On top of the tasks associated with a Technical Support Representative, I was also tasked with taking escalations from other Technical Support Representatives, and working with MKS' Development team to resolve more difficult issues that Customers were dealing with.Had a number of Customer Accounts that was I assigned to as an “Advocate”. This meant that I was responsible for monitoring their open issues and, if need be, contact them regularly to discuss issues, upcoming upgrades, and other topics of discussion.Performed internal Training for the MKS Support team.

Waterloo, On, Canada

Worked on a team that received calls and emails from MKS' customers and worked with those customers to resolve issues, log feature requests, and assist with configuring their installation of MKS' software.In some cases, provided code examples for customers when using MKS' “Event Triggers”.

With another co-worker, created a Demo Server for potential customers and sales representatives to showcase the products that Checkfree i-Solutions creates in a Production Environment.Environment setup involving WebSphere Application Server, and some JSP/Java developmentAssisted in bringing existing products up to specifications with Checkfree’s new Engine software. This entailed JSP/Java development, and some setup with various Web Application Servers such as WebSphere, WebLogic, and Apache’s Tomcat. Assisted in the creation, scripting, and testing of unit testers using the JUnit framework, and regression tests.

Updated and re-designed prior versions of web applications, mostly working with JSP’sDesigned and implemented custom web applications for clients using JSP’s and Java ServletsCreated Installations for numerous web applicationsWas involved in testing web applications with the Quality Assurance team. This included installing appropriate software, setting up Databases, configuring test systems from scratch, testing the actual software, and trimming the time of existing test plansWorked with Client Services, developing custom web applications for companies using Checkfree’s Engine softwareDatabase software that were used: IBM’s DB2, Oracle, and Microsoft’s SQL ServerWeb Application Server software that were used: IBM’s WebSphere, WebLogic, iPlanetHelped create a Training course for using the I-Solutions software

General Bachelor Of Science Computing, Computing

Studied hard, and played Counter-Strike entirely too much.

Bachelor Of Science (B.Sc.), Computer Science

Completed General Bachelor of Science in Computing degree.

Bachelor Of Science - Bs, Computing