sean.anderson@colxgroup.com

On a consultancy basis, I oversee the IT technical responsibilities, spanning email and website administration, desktop engineering and social media content management. I manage the email systems and website functionality to ensure seamless communication. Expertise extends to providing IT support and troubleshooting for the desktop systems.

As an experienced IT Service Manager with a technical background, I have successfully overseen the delivery function and support staff from 2020, a role which involves monitoring and reporting on service delivery metrics, coordinating planned changes with suppliers, and managing relationships with technical teams, IT, and business partners. I am adept at handling major service outages and escalations, ensuring seamless communication and resolution.In addition to my service management responsibilities, I leverage my technical expertise from my previous role as a Senior Software Developer and Database Administrator. This includes addressing technical issues that constitute a portion of my current efforts. My technical skills encompass solution design, implementation, and support, particularly in financial and debt management services, business reporting solutions, and mobile technologies.My combined experience in service management and technical development allows me to effectively bridge the gap between technical teams and business partners, ensuring high-quality service delivery and continuous improvement.

Systems-- Financial & Debt Management Services-- Solution Design, Implementation & Support-- Business Reporting Solutions-- Azure Platform-- Mobile Technologies; iOS/Android MDM-- End-to-End SolutionsTechnologies-- SQL & MySQL Databases-- C# .NET-- RESTful API-- Android Development-- Microsoft 365 Development SolutionsSkills-- Business Technical Lead-- Agile Development with cross-Business Group Resources-- Data & Cyber Security for Systems and DPA/GDPR

Working with in the B2B Wholesale Line Rentals division of TalkTalk (part of the Opal Telecom Group), responsible for development and maintenance of the in-house provisioning systems, producing web-based solutions for new technologies offered to UK Business customers.Systems-- Internal B2B Dataconversion-- Telecom Provisioning-- Telecom Systems Configuration-- On-Premise Team SolutionsTechnologies-- Oracle Database-- VB.NET-- C# .NET-- Business Process ManagementSkills-- Systems Technical Lead (for BPM)-- Highly Structure Waterfall Development-- Extensive Documentaion Process

Collaborating with the Sales and Technical Directors to enhance and future-proof the the portfolio of business applications, designed for estate & space management within large site locations including NHS Trusts and UK Emergency.Systems-- Evalute extensive suite of highly technical legacy applications-- Propose and implement solutions utilising current technologiesTechnologies-- MS Access Application (Legacy)-- AutoCAD (use & automation)-- CAD Planning with Mobile devices-- Visual Basic-- ASP.NET-- SQL ServerAdditional Skills-- Client Services-- Client Site Support (throughout the UK)-- Broad understanding of architectural CAD planning

With extended business knowledge, I joined the technical team in 1999 undertaking development work to improves business processes throughout the operation; for site, UK groupwide and B2B with the offshore operations.Systems-- Design & Implement Management Information Systems-- Production Tracking and Progress Reporting-- Data Processing -- Data ConversionTechnologies-- Visual Basic-- Classic.ASP-- dHTML, CSS, dCOM and CSS-- SQL Server-- XML/SGML Encoded Data-- Crystal ReportsSkills-- Software Design & Development-- Team Leadership-- Project Management