Sean Cooper Email & Phone Number

New Braunfels, TX, US

At Universal Work Hub, we provide comprehensive HR and staffing solutions, supplemented with Employer of Record (EOR) services to facilitate seamless global hiring processes. Our mission is to empower businesses of all sizes with the right talent, ensuring compliance and efficiency at every step.As the Vice President at Universal Work Hub, I bring a wealth.

An accomplished Enterprise Solutions Strategist with over 15 years of experience in the tech industry, I specialize in transforming technical support systems, enhancing product development through strategic customer feedback integration, and leading cross-functional teams towards operational excellence. At IBM, Cloudera, and PingCAP, my strategic foresight.

Sunnyvale, California, US

Defining and optimizing the customer journey to drive true value for our customers by leading cross-functionality, driving alignment between R&E and sales and building a world class support organization.

Nutrition Coach - KetoI built Straight Dope Keto after tackling the diet with the highest failure rate, reaping its multitude of benefits for my personal wellbeing, to share my knowledge and help others achieve their greatest self.My background:I earned my computer science degree in 2007 and spent the next 13 years helping people professionally either.

Santa Clara, California, US

Effectively delivered leadership, mentoring, coaching, career development and management of Customer Operations Engineers charged with supporting the entire Cloudera platform. Drove customer advocacy at all levels and analyzed existing business processes to create innovative programs through exhaustive critical evaluations of internal operations, global.

Armonk, New York, NY, US

I manage a successful team of highly skilled Service Planners and Quality representatives that serve IBM Connections Cloud SaaS suite as well as all IBM Collaboration Solutions On Premise software.I ensure we critically evaluate end user experience, serviceability and product quality and push for excellence against all obstacles.Accountable directly to the.

Armonk, New York, NY, US

I manage a diverse team of professional Software Engineers.We support Enterprise level IT businesses with both On-Premise and Cloud solutions for Communication and Collaboration

Armonk, New York, NY, US

• I manage a team of Software Engineers to rapidly resolve customer issues.
• Travel to customer sites to provide hands on assistance and troubleshooting in their deployments
• Piloting and developing a pre-deployment planning program for our customers to better prepare them for installations, migrations, deployments and upgrades
• Hold 1-1 staff and mentor meetings to provide recommendations on achieving career and productivity goals by improving process, technical and interpersonal skills.
• Supporting the IBM Sametime 8.5 Early Adopter Program to build customer reference accounts
• Presented technical seminars at several notable customer events including IBM Open Mics, IBM WebCasts and Premium Support Seminars.

Armonk, New York, NY, US

In this role my responsibilities include defining the overall support strategy for IBM Sametime software encompassing- Coordinating interaction between product developers and the engineers that support the product- Building from the ground up a new method for connecting different backend systems to track certain product information found through the.

Armonk, New York, NY, US

Sametime L2 SupportManage a team of Software Engineers to rapidly resolve customer issues.Hold 1-1 staff and mentor meetings to provide recommendations on achieving career and productivity goals by improving process, technical and interpersonal skills.Streamlined and developed processes to improve service delivery and information dissemination through IBM.

Armonk, New York, NY, US

Work with System Administrators to resolve software issues, minimize server downtime and provide creative solutions to accommodate their unique requirementsSubject matter expert on Sametime Gateway's installation and troubleshooting Given multiple technical talks to System Administers at companies on best practices for enterprise scale deployments of IBM.

Armonk, New York, NY, US

Established as a go to engineer for tough customer issuesProvided software support for IBM Lotus Sametime product suite on both Lotus Domino and IBM WebSphere platformsPerformed product testing and initial troubleshooting for upcoming products Documented discovered software defects and existing workaroundsShared technical expertise with peers, IBM.

Worked in the Enterprise Linux group supporting the upper tier Rackspace clients maintain, administer, update and resolve problems with their hosted solutions.

Worked with a PhD candidate to lay the foundation for customizing the open source forensics tool The Sleuth Kit to meet their requirements.

Analyzed source code for an open source file system forensics tool and its web interface to determine where within the program to place the code necessary to implement desired improvements.The source code consisted of C, C++, Python and Perl.