Sean Kendall Email & Phone Number

Watsonville, California, United States

Glenview, Il, Us

Built IT Infrastructure and SaaS advisory/consulting programs to transform technically adrift mid-to-upper middle market firms in order to better connect with the consumer base and improve employee experience through best in class tools and strategic solutions. In a startup environment the VP of Ops & CX role is rewardingly fast and multi-faceted; crafting and tuning an engine of mentorship, change, serve as a partner to leadership, and executor of strategy.● Manage and handle daily business operations, working closely with department heads to support the day-to-day activity of employees.● Ensure company supports the vision and strategy by developing and implementing policies for daily operations.● Create easily digestible IT transformative journeys across all stacks of an organization to increase ROI, operational excellence and speed of adoption.

Bannockburn, Il, Us

I create a repeatable cycle of one-company accountability by building the customer listening path, embedding experience reliability & innovation, and managing - as well as revere - the customers as an asset. ● Unite the organization to invest in the most impactful priorities.● Architect and facilitate growth engines allowing leadership to make decisions that improve customer's lives and lead to business growth.● Manage analysts and customer success teams globally to deliver experiences that customers want to have again and again.

Bannockburn, Il, Us

Skillfully led business development initiatives through strategic foresight for creation of client-centric programs aimed at enhancing customer base expansion, IP growth, and portfolio maturity. As a result, I spearheaded projects that created and nurtured programs to generate new revenue streams and implement successful go-to-market strategies.● Created and managed 'Strategic Accounts Program' that helped retain top percentage of the company's customer base.● Developed standardized processes for client engagement which included custom heat maps for increased wallet share, governance oversight, and quarterly reviews to sustain delivery excellence and increase ROI.● Protected multi millions in revenue via administration of recurring service contracts.

Bannockburn, Il, Us

As principal consultant, I functioned as the primary liaison to ensure consistent delivery of top-tier customer service and assurance that IT build-outs were completed precisely to client specifications. I managed multi-disciplinary teams and numerous functional areas of technology for ‘Workplace Strategy and Transformation’ projects. Additionally, I consistently employed budgetary expertise for clientele and related long-term portfolios to safeguard financial responsibility. ● Lead IT PM consultant on 784,000 sq ft Zurich headquarter development project which was the largest single tenant office expansion in North America in the previous 10 years. ● Principal IT consultant for 6-floor 200,000 sq ft renovation for Jones Lang LaSalle headquarters, utilizing teleconferencing-centered UX designs.

Bannockburn, Il, Us

Proficiently led strategies and strategic initiatives for multi-discipline project portfolios along numerous lines of technological products and services. Related to that, I directed functional areas of project management such as leadership roles, staff training, and organization of PMO processes. I principally served as a conduit for inspiring efficient communication between PMs and business units to stimulate proficient strategy creation. ● Generated multi million in revenue over 36 months by producing global client programs. ● Designed organizational project templates and standardized processes to adhere to PMI standards. ● Increased PMO ROI via focused training sessions on engagement, communication, and partnership development.

Chicago, Il, Us

As a new IP from Netrix, I customized programs, enriched partnerships, and developed customer experiences via internal and external journey maps. Related to that, I spearheaded consulting strategies for organizational units like sales and product development by executing analyses to evaluate marketing tactics and customer behavior. I also strategically implemented unique programs and processes designed to foster and mature channel partnerships. ● Created teams and trained on customer/internal journeys as well as delivery and onboarding processes for a crucial new product launch. ● Collaboratively develop analytics-based CEM projects to identify and deploy optimal go-to-market strategies. ● Designed and executed program-based business processes for the release of a multi million annual revenue driven IP.

Managed multi million EMR portfolio for a health-care provider client. Additionally, I administered vendors, organized requirements, created SOWs, and oversaw project teams. Contributed to information system and network overhauls, employed risk management procedures, and governed communication plans. • Senior Project Manager for EMR, EHR, and IT infrastructure implementations.• Created PMO, project training, execution and team management protocols. • Oversee all large lifecycle deployments for healthcare and enterprise clients. • Authored projects and team training for large corporations.• Risk and Change Management focused delivering product and client buy-in on projects.

Us

Cross functional team leader focused on project management methodology to deliver successful and timely implementations. Working in a balanced matrix portfolio for hardware, network, security and Electronic Medical Records implementation solutions for Enterprise, Government, Education and Hospitality partners on projects ranging from 3 - 16 month durations.• Oversee corporate post sale IT support programs including large level image creation, PC imaging, hardware recall and inventory management. • Manage worldwide projects and teams for hospitality corporations for PC, network and security upgrades.• Recruiter for local and nationwide technicians.