Through my background of more than 15 years of diversified experience as a solution centered Senior Technology Support Professional, I have gained extensive expertise in supporting multiple operating systems and software applications with strong knowledge of technology changes and their business implications in all types of complex projects. My reputation as the ‘go-to expert and troubleshooting expert’ comes from my natural aptitude for quickly diagnosing applying solutions, so I am often assigned to resolve high risk, high visibility client issues. I do take pride in receiving the highest possible ratings for customer service and training satisfaction scores of 98 or above. I am committed to being a valuable catalyst to business and customer solutions that increase customer service and provide robust business achievements.I specialize in defining business requirements, rapidly troubleshooting software and hardware, deployment of policies, operating system updates, and applications, or configuration in the laptop and desktop environments to achieve time and cost saving benefits within full compliance of all regulations. My extensive experience began as a Customer Engineering Configuration Technician and progressed to the role of Senior Infrastructure Support Engineer which required proficient knowledge as a troubleshooter and as a ‘go-to’ expert. My additional experience Support Analyst and Support Technician have also positioned me well for my next role as a Senior Technology Support professional. My technical experience includies proficiency in Project Management/ Troubleshooting/ Estimating/ Technology Evaluation & Implementation/ Wordpress / Modems Network Cards / Cofense PhishMe, Triage / Salesforce / Sharepoint / Office Suite / Project, InfoSource / Mobile Devices/ VMware AirWatch, VMware vCenter, Microsoft Azure AD, Microsoft Exchange, Microsoft Office 365, Microsoft WDS, Microsoft Deployment Toolkit, Carbon Black, Red Canary, DeployStudio.