Congenius offers technology solutions for the everyday company. We design, develop, deliver, and implement front-end andback-end solutions. We have IT Architecture, Development, Business Analysis, Automation, and QA consultants withexperience working in today’s most common industries. We also bring cloud platform expertise with certifications in AWS andMicrosoft Azure. The best part about our solution teams is they are scalable — we deliver results without overextendingyour budget. We can scale up full agile teams or one specific consultant to accomplish your project goals. From mobile appsto web apps; we have solutions and resources for your company tech needs. We’d love to have a no-obligation whiteboarding session with your organization today!

Taking ideas from generation to delivery from A-to-Z (Technology, Marketing, Strategy, Process, Product Development) in Healthcare and beyond

Nationwide/Western Heritage has earned an A.M. Best Rating of A+XV (Superior) as part of the Scottsdale Insurance Company family and has the backing of Nationwide. Our tremendous financial strength gives us and our general agents a strong foundation to build on. Brought on board to drive company technology roadmap forward through delivery of rate-to-issue insurance application. Some job functions include: +Business Product Owner for company rate-to-issue insurance application+Agile- Member of IT core team+Process Delivery - Member of leadership group that is responsible for overall end-to-end: defect, enhancement, requirement management, and business validation for current and future application versions+Application Adoption – Drive internal and external (coast-to-coast) application user adoption growth through: internal and external user groups; training; user surveys; application analysis +Customer Support – Design, analyze, and implement application support processes for internal and external users+Business Liaison – Work with Product, Underwriting, Programs, and Executive team to deliver application capabilities+Technology Roadmap – Drive two year technology roadmap that includes: rate-to-issue; web services; personal lines insurance+Vendor Management – Point of contact for vendor relationships; drive contract compliance in regard to statement of work, scope, and cost+Continuous Improvement – Measure efficiency; recommend and implement organizational process improvements

+ITIL Framework +Insurance Application Resource+Direct Report Leadership+ITSM+Project Management+Analytical Analysis and Reporting+Help Desk Support+KPIs+Training

Operational leader in a direct sales and customer service multi-functional contact center with day-to-day operating responsibilities that supports over 6MM members. Responsibilities Include:+ Human capital leadership - exempt and non-exempt level employee coaching, mentoring & development, recruiting, employee engagement+ Member experience - Net Promoter Score (NPS) and methodology +Revenue generation – P&C sales, lead generation, membership sales, expense management – P&L management +Incentive compensation process design, KPI development, implementation, and management+ Training, contact center technology integration, vendor relations+Personal lines insurance subject matter expert (SME)+Project management

Nine year career that experienced continuous upward mobility spanning from licensed top producing insurance agent, workforce analyst/workforce leader, and sales and service ops leader with responsibility for leading multi-million dollar producing sales teams. Responsibilities Include:+Sales team leadership and sales strategy responsibility (Top Producing Sales Team) +Customer experience – Net Promoter Score (NPS) and methodology+Coaching and Development – Evaluating transactions, setting SMART commitments, coaching continuous improvement, employee performance evaluations+Product Implementation – Multi-state underwriting and change management experience+Training – Sales training facilitation, customer service training, AZ insurance P&C licensing exam training +Project management – Implementation of sales and customer service blending strategy