Sean Appiah Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

From what started as a graduate sales consulting opportunity, I was quickly accelerated into a Senior Sales Consultant, then the Sales Team Leader role due to my consistency, hard work, resilience, and overachieving KPI’s set for me. With the highest conversation rate in the team; I consistently achieved over 130% of my target with my highest achievement of over 240% of my target. As a Sales Team Leader progressing in the Fin-Tech industry; I along with my team were tasked in generating new business by contacting C-Suites level and Heads of Tax’s in order to delve into understanding their current VAT landscape and deduce which one of our Tax Technology solutions (SAAS), consultancy, and compliance services VATGlobal offers would add value to their business. This entailed: hiring, motivating, and training Sales team members, Training on; sales techniques, how to managing leads, sales pipeline, sales administration, Salesforce training, development, and tactical lead generation to find the right decision-makers to contact primarily through large volumes of outbound calling to win new business opportunities. I expediently received continuous promotions to become the Sales Team Leader, increasing my targets, KPI’s, and responsibilities. My responsibilities furthered to personally being challenged to targeting potential high valued clients, which I efficaciously executed. I successfully creating opportunities with the likes of; Bayer, Black rock, Johnson & Johnson, Monsanto, P&G, JP Morgan, AP Moller Maersk, Mondelez, Coca Cola, and Sony to name a few.

London, United Kingdom

London, United Kingdom

As a Customer Relations Expert, I was assigned with the task of listening to correctly identify, understand, and prioritise the customer's request, to therefore ensure that the best home insurance policy was tailor made to suit their every needs. In addition to leading the customer to purchase the home insurance policy, I was given the responsibility of informing customers of the additional key care service we provided, of which I successfully sold the highest amount each month, in succession during my time of employment. Being a Customer Relations Experts required the ability to communicate effectively to all customers, in order to ensure consistent customer satisfaction. The ability to rapport build and successfully address the customers needs proved highly successful in gaining sales, especially the additional key care service that was offered. Having team targets enabled effective communication within the team, allowing the team to be motivated to not only achieve but exceed targets.

As a representative for the Open University Charity, I was given the opportunity to call and speak to alumni about their time through education at the Open University. Upon the conversation, I informed the alumni about the 3 projects the O.U charity was undertaking: Teachers Education in Sub-Saharan Africa (TESSA), Equipment for students with disabilities, and Students unable to fund their studies. I would thus inform them on how they could help the projects by, donating £3 a month, or a single donation of their choice. With the role demanding a persuasive and calm approach, the fundraiser was highly successful as we reached, and overachieved our target and raised £77,925.25 at the end of the campaign.

Working as an Insurer, I had the task of being able to identify and understand the customers' needs, fulfilling them to their utmost satisfaction. I had the responsibility of instating temporary and annual insurance for BMW customers as well as dealing with complaints to ensure customer satisfaction. This required the need to execute task quickly and accurately in order to maintain customer satisfaction. As well I was given a sales role which required excellent rapport building skills, including communication and addressing the services to the customers' needs and priorities. Having team targets gave the opportunity for team motivation to help everyone successfully adhere to their targets and stay in line with company rules and regulations.

I worked together as part of a highly active team under pressure, to fulfil work target under a time and quality constraint, in order to correctly pick, pre ordered items from online customers ready for delivery at their selected time. In addition we also had to successfully take care of the needs of the customers on the shop floor till they were fully satisfied. This had to be done before the customers specified delivery time, in order for the items to be checked, before further processing in order to ensure customer safety, and satisfaction.

I worked in various roles during my employment period at Morgana Systems. I arranged documents for international distribution on products, organised invoices, kept in control of stock, and re-ordered stock before they were depleted. I organised as well as maintained items and presentations that would be used in distribution and international exhibitions. I placed calls to clients and manufactures concerning sales, products, delivery and payments of items.

I worked both as part of a team and as an individual during my time at Seasons Spices. I was part of the front line sales team selling to customers with strict quality, time, and hygiene control, in order give the customers what they want on time to enable the company not lose customers in a highly competitive area. I also ran the financial aspects of the business making sure that we were making a profit, how much profit/loss we had incurred for the day, and accounting for all the raw materials and stocks used. I also created forecast of what the company was expected to generate, and when raw materials would need to be replenished in the business.