Sean Raines Email & Phone Number

Remote

Assist active Workday customers with troubleshooting and tenant configuration. Fast-paced, quick-turnaround work at its core, with moderate short-term project work.

Lake Mary, Florida

AMS Solution Specialist working with Workday offering, certified in Workday Core HCM. Experienced post-production end-to-end support and documentation using variety of collaboration tools. Thrives in a team atmosphere with strong mentorship and coaching.

Orlando, Florida

Technical Support Engineer during wildly successful launch of Kronos Payroll Services offering, worked on troubleshooting client or internally reported issues within Workforce Ready application.

Take incoming calls from customers using our financial software, troubleshoot issues they are having with this software and either resolve these issues through retraining or gather information on possible software defects and route these to appropriate developers. Also responsible for training of clients on a billable basis.

Lake Mary, Florida

Recruited for role at Sungard Public Sector that was made permanent months before contract term expired.

Managed a team of 20+ for an outbound calling contract from Florida Healthy Kids, the State's CHIP program. Worked closely with Avaya Predictive Dialer software, created the calling scripts and managed performance of auto-dialer. Tracked metrics and performance of all agents and worked towards developing talent. Most proud of having the honor of promoting two of my employees to managerial positions.

Fort Pierce, Florida

Worked on AOL contract for customer service on AOL Red, the section for children. Would assist customers with questions on area and provide guidance on making most of AOL.

Worked at height of mortgage/housing boom as a consultant who would contact previously-denied mortgage applicants to sell them a new application process that was guaranteed approval. Would then guide through payment and appraisal process, as well as appraisal payment process to ensure successful loan closure.

Fort Pierce, Florida

Worked on two separate contracts, first as being a 3rd party verifier of telecom services ordered for AT&T Broadband (transitioned to Comcast during this time), second contract was being chosen for new AOL retention contract, responsible for convincing customers attempting to cancel their AOL that they shouldn’t do so, used selling techniques and consistently exceeded quotas.

Winter Springs, Florida

Contact sellers of RVs who had listed in popular print publications and sell them an online advertisement at $99, would need to speak knowledgeably about RVs to ensure proper tags for search optimization.

Longwood, Florida

Cold call fundraising for Florida Association of State Troopers, eventually worked on calling prior donors for current campaign.

Lake Mary, Florida

Made and sold popcorn and sold movie tickets, promoted to Head Concessionist role in April 2001, worked until theater closed in 2001.

Bachelor Of Business Information Management, Business, 3.8

Activities and Societies: Phi Theta KappaReceived AA on track with UCF program for Business Information Technology Bachelor’s degree.

Bachelor'S Degree, Business Administration And Management, General, 3.9

Activities and Societies: Phi Theta Kappa, Dean’s ListOnline degree, received upwards of 60 credits but only 30 or so transferred.