Sean Balady Email & Phone Number

Foster City, California, US

Woodland Hills, CA, US

• Developed a monthly executive report of major incident, using Tableau, to provide senior leadership with insight into trending issues across infrastructure (public and private) and application. This data was used to.
• Manages a weekly slide deck pulling data from various tools such as, New Relic, AppDynamics, LogicMonitor, SCOM, PagerDuty along with working with QA, Engineering, Operations, and Security teams.
• Incident Management: Created and maintained Tier I/II SLOs for internal departments for RI, High, Medium, Low priority; as well as SLAs with Support and client facing teams. Developed the first incident management.
• Ownership of Change Management since 2018, working with Customer, Engineering and Operational departments to increase usage change control by 75% year over year, and automated changes using standard operating.
• Managed a steadily growing team developing code in Stash and Jenkins jobs to help Customer facing teams streamline their manual processes to ensure quick resolution of client incidents. Coupled with building tools to.
• Employing both DevOps and ITIL principles into the Production Operations team, elevated the team from a ticket routing team to skilled Operations and Development Engineers responsible multiple critical business.

Woodland Hills, CA, US

• Employed both DevOps and ITIL principles into the Production Operations team, elevating them from a ticket routing team to a highly skilled Operations collaborate. Developed and cultivated engineers responsible for.
• Developed an autonomous, hands-free, process to migrate 3600 customers and over 300k users from private cloud to public cloud, building up to 600 instances transferred per month with no performance degradation or data.
• Created and maintained Tier I/II SLOs for internal departments for RI, High, Medium, Low tickets. As well as SLAs with Support and client facing teams for customers and clients.

Woodland Hills, CA, US

• Became Changed Management process owner in 2018, working with multiple departments including Customer Support, Engineering and Operational teams to increase usage of RFCs by 75% year over year and low-risk SOPs by 100%.
• Coordinated with Security Operations while responding to bi-yearly SOC and ISO audits both external and internal.

Woodland Hills, CA, US

• Became Changed Management process owner in 2018, working with multiple departments including Customer Support, Engineering and Operational teams to increase usage of RFCs by 75% year over year and low-risk SOPs by 100%.
• Coordinated with Security Operations while responding to bi-yearly SOC and ISO audits both external and internal.

Chicago, Illinois, US

• Helped to streamline a multi-month build out of 225+ server in remote locations down to a few weeks of physical work using process management and continue service improvement.
• Maintained eight datacenters in USA, Europe and China, with a diversely located team of five. Using Kanban we worked to solve escalated issues in a timely manner, up from 70% resolution to 95% over the past year.
• Identifying our bottlenecks and missed opportunities has allowed the System Administration team to speed up our delivery of products to the business.
• Using ITIL based metrics and CSI, the Administration team is seeing a downward trend on completing tickets within the backlog, fewer reopened incidents and continual improvement on the speed of solving issues.

Chicago, Illinois, US

• Managed two datacenters, Los Angeles and the District of Columbia, which included, kickstarting systems, maintaining, building up and decommissioning server racks without affecting production services
• Developed a priority system for Bugzilla tickets to handle the influx of tickets in a timely manner, along with teaching users to setup automated emails to notify them of approves, assignments or high/serve priority.
• Built a process to increase the density of rack space by 25%, helping to rebuild a years old process into a repeatable installation that was used throughout three of our datacenters.

El Segundo, CA, US

• Responsible for implementing ITSM to restructure the NOC, including developing an incident management life cycle, a knowledge base for known issues and CSI.
• Lead a team of eight to increase the first level resolution from 8% to 50% resolution in 8 months, along with developing personnel and service level metrics used for trending.
• Manage 800+ servers and 200+ services by developing alerts and modifying in-house scripts to use an alarming system to reduce the volume of email and centralize all alerting.
• Assisted in user development of BMCs Remedy, which included creating operational and product categories, helping generate reports for teams, and incident management classes for other departments.

El Segundo, CA, US

• Implemented Redhat clustering service used for on-air purposes, such as Weather Channel, Game Lounge, and Mix Channels.
• Installed and configured new JBoss/Tomcat, Oracle and DB2 software while maintaining and debugging existing applications
• Worked with Red Hat AS 3, 4, 5, and 6 including, server installations, OS tuning and monitoring, load balancing with Piranha, defining logical volume groups and management.
• Primary engineer for the roll out of ScoreGuide, from hardware/software installation to configuring and developing a data path from Stats.com to on-air transponders.

El Segundo, CA, US

• Created a Wiki for Operators and Engineers to use to publish SOPs, troubleshooting tips, and general information used within the department
• Responsible for racking new hardware, network cabling, and basic installations of Red Hat for administrators,
• Worked as a hands-on operator for after-hours support, assisting in the recovery of production servers with stalled hardware, kernel failures, or network connection issues