Director of Account ManagementResponsible for leading a successful team of Account Managers to drive sales and placements within the company's largest clients.Developed and mentored both experienced and new hires to provide excellent client service, resulting in increased account book of business and exploration of new revenue streams.Served as the primary point of contact and lead for clients generating over $10 million in revenue.Achieved consistent growth in sales and placements, contributing to the overall success of the organization.Managing DirectorOversaw the development and management of Procom's US Eastern region, including sales and recruitment team management, new office development, and growth.Successfully developed and managed the Chicago and Charlotte offices through strategic hiring and client acquisition.Acted as the client point of escalation for contract negotiation and revenue issues, ensuring strong client relationships and revenue generation.Led the sales efforts for new client development, creating and implementing effective sales plans.Trained and managed a new sales team, driving future growth and success.Led the growth of the Raleigh office from a 3-person team with $3 million in revenue to a 21-person team with $41 million in revenue over a five-year period.Managed large financial services client, generating $10 million in annual revenue.Provided US compliance oversight, including classification, overtime, sick time, tax, and HR-related issues.Managing ConsultantDeveloped new business through cold calls and networking, resulting in a 65% increase in new clients.Managed existing clients and followed through with sales, ensuring client satisfaction and retention.Collaborated with in-house staffing specialists to identify and select suitable candidates for permanent and contract placements.Reactivated Nortel US staffing, including Technical and Professional, resulting in a $600,000 increase in Nortel sales in 2007.

Manage the EDI/ECommerce and Information Technology Consulting Divisions of ICC/RTCI, a full-service electronic commerce company providing industry-leading technologies to the business-to-business community. Involved with all facets of consulting services from customer relationship to recruitment and sourcing of all levels of technology, recruiters and sales professionals.• Sourced and recruited candidates through online searches, proprietary database, job boards (i.e. Monster) and candidate referrals.• Conducted interviews, both phone and face to face, to determine candidate skills and personality fit for positions.• Practice Development: Built nationwide EDI consulting business focused on providing all levels of EC/EDI services.• Business Development: Established strategic relationships with similar industry leaders to provide complete solutions to our clients. Negotiated rates and contractual obligations.• Managed consulting services revenue and margin projections to effectively meet profit and customer satisfaction objectives.• Determined “market rate” for services, considered cost of staff, overhead and target profit, worked with sales and clients to implement.• Managed resources; determining skill set and availability for ICC/RTCI and client managed projects. Matched ability, temperament and experience with project team.• Planned and implemented strategic direction of consulting services, considering direction of industry and resources available. Set training goals and programs for long-range objectives.• Provided human resources support to employees, answered questions, developed group policies, wrote and gave annual reviews as well as salary administration.• Continuous recruitment and advancement of consulting team to increase ability to fill all internal and external needs.• Developed key relationships with business unit managers and project managers.

Personnel Manager• Responsible for resource management, recruitment and hire of technical professionals for both long and short-term client managed positions.• Teamed with sales representative to support specific clients, including AT&T Solutions, Lucent Technologies, Ericsson, Glaxo-Wellcome and ABB. Mentored junior staff and sales personnel, in business practices and development. Administered “in-house” developed applicant tracking system. Started company in Internet recruitment, utilizing web sites and news groups.• Methods of Recruitment• Internal and external referral programs.• Professional Organizations.• Sourcing through Internet related web sites and user groups.• Network via existing candidate database.

Primary responsibilities included resource management, recruitment and hire of technical and sales professionals for a variety of SHL regions and business units. Position included performing, as needed human resource functions while acting as HR representative on client site projects.Projects:• Delta Airlines: As on-site Human Resources representative; assisted Project Managers in developing and implementing project staffing plan. Sourced and staffed project to budget, involving a mix of salaried employees and consultants. Negotiated rates with consulting firms to keep staffing expenditures within budgeted plan.• Technet: Responsible for staffing needs for the worldwide Technology Network, including Technical Architects, Senior Programmer Analysts (both systems and applications), Industry specialists, Sales Force, Managers and Directors. Supported United States, Canada and the UK.• Tupperware: Supported transformational outsourcing project both on-site and remotely with technical recruitment for a variety of technical needs. Met with mangers and directors to develop staffing plans. Performed as needed HR support.• Applicant Tracking: Developed applicant-tracking system in Access to keep Mid-Atlantic region recruiting team up to date on current and past applicants. Project was in end stages of development upon leaving SHL.Technical RecruiterResponsible for recruitment and hire of both full-time and contract employees in a wide variety of technical disciplines.• Managed AbraTrack (Applicant Tracking System), including system updates and data content. Structured recruitment and advertising campaigns through local and national periodicals.• Majority of position was dedicated to pre-sourcing candidates for anticipated client needs.