Director Of Account Management And Customer Success
CurrentDirector of Account ManagementResponsible for leading a successful team of Account Managers to drive sales and placements within the company's largest clients.Developed and mentored both experienced and new hires to provide excellent client service, resulting in increased account book of business and exploration of new revenue streams.Served as the primary point of contact and lead for clients generating over $10 million in revenue.Achieved consistent growth in sales and placements, contributing to the overall success of the organization.Managing DirectorOversaw the development and management of Procom's US Eastern region, including sales and recruitment team management, new office development, and growth.Successfully developed and managed the Chicago and Charlotte offices through strategic hiring and client acquisition.Acted as the client point of escalation for contract negotiation and revenue issues, ensuring strong client relationships and revenue generation.Led the sales efforts for new client development, creating and implementing effective sales plans.Trained and managed a new sales team, driving future growth and success.Led the growth of the Raleigh office from a 3-person team with $3 million in revenue to a 21-person team with $41 million in revenue over a five-year period.Managed large financial services client, generating $10 million in annual revenue.Provided US compliance oversight, including classification, overtime, sick time, tax, and HR-related issues.Managing ConsultantDeveloped new business through cold calls and networking, resulting in a 65% increase in new clients.Managed existing clients and followed through with sales, ensuring client satisfaction and retention.Collaborated with in-house staffing specialists to identify and select suitable candidates for permanent and contract placements.Reactivated Nortel US staffing, including Technical and Professional, resulting in a $600,000 increase in Nortel sales in 2007.