What is ConferenceDirect?ConferenceDirect is a leading provider of global meeting planning solutions. Our services include Site Selection & Contract Negotiation, Conference Management Services, Housing & Registration Services, Strategic Meetings Management Programs and Event Mobile Applications. We help clients save money by securing the best hotel, accommodations, meeting space, conference venues and hospitality services available (at the most favorable terms possible).For more… Show more What is ConferenceDirect?ConferenceDirect is a leading provider of global meeting planning solutions. Our services include Site Selection & Contract Negotiation, Conference Management Services, Housing & Registration Services, Strategic Meetings Management Programs and Event Mobile Applications. We help clients save money by securing the best hotel, accommodations, meeting space, conference venues and hospitality services available (at the most favorable terms possible).For more than 15 years, we have been passionate about achieving optimal results for our clients. Services at ConferenceDirect include:* Site Selection & Contract Negotiation* Conference Management * Housing Management * Registration Services * Strategic Meetings Management Programs * Event Marketing Support* Mobile Apps At ConferenceDirect our industry experience runs deep.We are professionals, consultants, and event management specialists.Since our founding in 1998 we have grown to be one of the largest and most respected meeting and event management firms in the world. We leverage our experience to partner with our clients to reduce costs, increase revenue, minimize risk, and enhance attendee experience. Show less

Services include: site selection sourcing & contract negotiation, conference management services, housing and registration, strategic meetings management programs and event mobile applications serving clients around the globe.

Further development of curriculum, advancing the Hospitality, Recreation, Culinary Arts and Tourism Management Degree using targeted marketing and marketing analytics to promote and grow the HRTM and Culinary program Providing a positive learning environment for all students through effective teaching and advisingDeveloped relationships with local and state hospitality operations, including restaurants, hotels, country clubs, theme parks, event planners and consulting firms to create… Show more Further development of curriculum, advancing the Hospitality, Recreation, Culinary Arts and Tourism Management Degree using targeted marketing and marketing analytics to promote and grow the HRTM and Culinary program Providing a positive learning environment for all students through effective teaching and advisingDeveloped relationships with local and state hospitality operations, including restaurants, hotels, country clubs, theme parks, event planners and consulting firms to create networking opportunities for OCC HRTM studentsSyllabus development, student support and experience in working with Canvas LMS systemCurriculum development (development of the culinary option track)Leader and designer of student food lab on campus (Java Junction) and Designer of Culinary OptionApprenticeship advocate and liaison between hospitality companies and the college for state approved apprenticeship agreements with hospitality businesses Consecutively increased student enrollment in the HRTM program each year of serving as the HRTM and Culinary Department Chair by 25% Co-founder of the OCV Viking Greens Floating Garden (First on-campus herbal hydroponics garden)Founder and advisor of the OCC Hospitality ClubSuccessfully raised funds for multiple charities representing OCC at the LBI Chowderfest Specific ResponsibilitiesTeach Tourism & Hospitality Management courses to students with a broad range of industry interests.Implement or create labs and instruct students in courses focused on human resource management, event management, marketing, food service operations management, casinos and gaming, lodging, and tourism.Help community college students further develop their tourism/hospitality knowledge and skills, professional attitudes and behaviors, for college and workplace success. Show less

Implementation of the Hospitality Management AAS Program and coordination of day-to-day operations of the department.* Maintains up-to-date knowledge in the teaching field.* Demonstrates willingness and ability to teach various courses, times, locations, and delivery methods, as needed and as reasonably requested by the college including Dual Credit classes.* Utilizes appropriately challenging coursework to help students realize their full potential as… Show more Implementation of the Hospitality Management AAS Program and coordination of day-to-day operations of the department.* Maintains up-to-date knowledge in the teaching field.* Demonstrates willingness and ability to teach various courses, times, locations, and delivery methods, as needed and as reasonably requested by the college including Dual Credit classes.* Utilizes appropriately challenging coursework to help students realize their full potential as learners.* Provides students with written expectations, e.g., syllabi, policies, assignment instructions, graded evaluations, etc.* Administers assessments which are appropriate to course content, including a comprehensive final exam measuring overall grasp of course objectives.* By various ways and means of instructing students, affirms the worth and dignity of all persons and the right of all persons to learn.* Maintains an appropriate learning and assessment climate in the classroom, whether traditional, web, or distance, which encourages the free exchange of ideas while defending academic honesty and objectivity.* Prepares adequately for class and arrives promptly at class meetings, labs, and any other scheduled instructional activities.* Delivers material in a clear and understandable manner.* Addresses student concerns, i.e., comments, questions, and input, both in class and via posted office hours, timely electronic communication, and other suitable means* Effectively handles routine procedures necessary for the successful, day-to-day operation of the department as delegated by the AVP and/VPI.* Submits required reports and schedules in a timely manner.* Maintains effective relationships with professional counterparts throughout the college and the community.* Maintains individual student advisement on degree plans and degree applications. Show less

•Offer market-leading guidance and sourcing support with every client based on data analysis, market outreach and relationships, optimizing risk management strategies and bench marking analytics to ensure clients receive best combination of rates, terms and concessions• Hotel professionals: foster professionalism in hotel and supplier sourcing, delivering benefits and efficiencies valuable to industry partners• Buying power: We book more than 4 million annual hotel rooms, simply… Show more •Offer market-leading guidance and sourcing support with every client based on data analysis, market outreach and relationships, optimizing risk management strategies and bench marking analytics to ensure clients receive best combination of rates, terms and concessions• Hotel professionals: foster professionalism in hotel and supplier sourcing, delivering benefits and efficiencies valuable to industry partners• Buying power: We book more than 4 million annual hotel rooms, simply giving us more leverage on all types of comps and concessions for groups. Show less

• Guinness Book World Record Holder For Tallest Cake in the World - 9 feet 2 inchesProvide functional oversight of all academic related programs• Attract, mentor, provide advice, and retain students and faculty members• Guide curriculum development as internal and external needs evolve, submit new programs, and successfully gain accreditation/ approval of new programs• Ensure all activities related to the accreditation/reaccreditation of all programs meet or exceed… Show more • Guinness Book World Record Holder For Tallest Cake in the World - 9 feet 2 inchesProvide functional oversight of all academic related programs• Attract, mentor, provide advice, and retain students and faculty members• Guide curriculum development as internal and external needs evolve, submit new programs, and successfully gain accreditation/ approval of new programs• Ensure all activities related to the accreditation/reaccreditation of all programs meet or exceed standards• Organize and ensure classes are properly taught and are meeting the contract minimum of on-campus hours per week• Manage graduate and undergraduate faculty to include: evaluations, appointments, compliance and discipline• Oversee all revenues and expenditures of the assigned department and ensure expenses are kept within target levels• Foster and develop interdisciplinary collaborations to enhance Stratford University education• Use PowerCampus as a tool to register students and resolve issues• Provide leadership in exploring, recommending, and evaluating emerging curriculum• Effectively address the academic concerns of students and faculty• Attract, motivate, and inspire students, faculty, and staff from diverse backgrounds• Create an environment of trust, integrity, and accountability while fostering a positive climate for learning and development within the department• Create a culture and work ethic that will maximize efficiency and performance in the organization• Conduct regular meetings with faculty and document discussions• Ensure degree programs are optimized to meet the needs of the business and industry• Keep the CAO informed and aware of operational issues and other activities in the department and participate on committees and working groups, as necessary Show less

• Develop and implement successful sales and marketing strategies to meet and/or exceed sales plan• Review and analyze market data to develop and implement own business plan; utilize company resources to maximize sales effectiveness• Accountable for individual (new and renewal) sales goals for designated territory• Perform analysis of prospects’ business and design solutions that best meet customer needs• Employ strategic thinking to identify new opportunities and initiate… Show more • Develop and implement successful sales and marketing strategies to meet and/or exceed sales plan• Review and analyze market data to develop and implement own business plan; utilize company resources to maximize sales effectiveness• Accountable for individual (new and renewal) sales goals for designated territory• Perform analysis of prospects’ business and design solutions that best meet customer needs• Employ strategic thinking to identify new opportunities and initiate relationships with potential customers• Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections• Develop and maintain pipeline according to division prospecting requirements, and provide clear and accurate reporting of sales outcomes and activities• Maintain and build rapport with customers and prospects to formulate strong, long term business relationships built on trust• Prepare and deliver compelling sales presentations and coordinate and drive development of sales proposals• Coordinate processes with internal, external and/or third parties when necessary• Lead negotiation of prices and contracts, and understand legal ramification of contracts• Establish thorough knowledge of TravelClick’s product and service offering, pricing structure, contract management parameters, policies and procedures• Participate in regular structured sales and business training programs to improve sales performance• Develop and maintain a heightened awareness of industry dynamics, emerging opportunities and competitive trends. Identify and capture trends and communicate findings to senior leadership
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Working in a designated international geographical zone to ensure that EBS reaches the designated targets for the Master's/MBA/EMBA programs Supporting and updating the current application database/maintenance and diary managementIncreased international student figures from 4% to 28% in two years from Asia on the MSc and MBA programsEstablished the first agent agreement contract within India for the first time ever at EBS Increased the MSc International figure from 32% to 50%… Show more Working in a designated international geographical zone to ensure that EBS reaches the designated targets for the Master's/MBA/EMBA programs Supporting and updating the current application database/maintenance and diary managementIncreased international student figures from 4% to 28% in two years from Asia on the MSc and MBA programsEstablished the first agent agreement contract within India for the first time ever at EBS Increased the MSc International figure from 32% to 50% within two years of recruiting Attendance in all education fairs, recruitment events, webinars and roadshows to promote the post graduate degree programsStatistical evaluation and compilation of student numbers reportsResponsible for developing business and increasing recruitment activity in the markets of Germany, North America, South America and India and other various international markets for the Master’s and MBA programs.Maintaining CRM database system and working closely with the Marketing and Sales departments.Developing the EBS brand extensively across designated markets through conducting seminars and marketing campaigns.Conduction of admission board reviews of international candidates student now recruited and currently studying on MSc and MBA programs at EBS. Developed extremely functional and effect social media campaign for assigned specialized markets Assisted in securing a FT ranking of 14th worldwide for the MSc in Management program Show less

HelmsBriscoe is a venue finding agency and is the global leader in meeting procurement. We utilise the experiences of more than 1000 associates spanning 45 countries to deliver world-class solutions. We do the legwork, research the hotels, and free you up to focus on other aspects of your event whilst still receiving the best venue and value for your upcoming meeting.The difference in making an event truly memorable is found in the details. In addition to site selection,… Show more HelmsBriscoe is a venue finding agency and is the global leader in meeting procurement. We utilise the experiences of more than 1000 associates spanning 45 countries to deliver world-class solutions. We do the legwork, research the hotels, and free you up to focus on other aspects of your event whilst still receiving the best venue and value for your upcoming meeting.The difference in making an event truly memorable is found in the details. In addition to site selection, HelmsBriscoe offers full-service meeting management through our subsidiary, ResourceOne, for incentive programs, product launches, sales and marketing meetings, conferences, conventions, and more. Show less

• Responsible for the overseeing of, training, and upholding of standards for a service team consisting of ten waiters and four hotel trainees in the five star Schlossrestaurant at the Schlosshotel Kronberg.• Assisted with English to German translation for all dinner and lunch menus in addition to providing assistance to the sales and advertising of the restaurant.• Incorporated new service ideas to enhance the room service experience• Overseeing of all breakfast, lunch and dinner… Show more • Responsible for the overseeing of, training, and upholding of standards for a service team consisting of ten waiters and four hotel trainees in the five star Schlossrestaurant at the Schlosshotel Kronberg.• Assisted with English to German translation for all dinner and lunch menus in addition to providing assistance to the sales and advertising of the restaurant.• Incorporated new service ideas to enhance the room service experience• Overseeing of all breakfast, lunch and dinner shifts.• Enhanced the breakfast buffet by adding new local products and incorporated new products for the holiday coffee lobby station. Show less

Responsible for the overseeing of all in-room dining special events while maintaining the superior quality of daily room service operations in a five-diamond property. Implementing new amenity programs, updating and revising all food and wine menus to increase competitive edge with other leading luxury hotels in New York City.Working very closely with the Sales team to develop a program that increases hospitality in-suite events from various businesses in the metropolitan area.… Show more Responsible for the overseeing of all in-room dining special events while maintaining the superior quality of daily room service operations in a five-diamond property. Implementing new amenity programs, updating and revising all food and wine menus to increase competitive edge with other leading luxury hotels in New York City.Working very closely with the Sales team to develop a program that increases hospitality in-suite events from various businesses in the metropolitan area. Hiring and training of all departmental line staff and managers Show less

Responsible for managing all aspects of the Food and Beverage operation for the In-Room Dining department and Banquet department that caters to the hotel's meeting rooms, guest rooms and luxury suites for The London New York Hotel (561 Suites)Scheduling and processing payroll for all "A" list and "B" list waitersCoordinating with kitchen staff to establish new standards and upgrades Working in conjunction with Sales department to assure compliance with our client's… Show more Responsible for managing all aspects of the Food and Beverage operation for the In-Room Dining department and Banquet department that caters to the hotel's meeting rooms, guest rooms and luxury suites for The London New York Hotel (561 Suites)Scheduling and processing payroll for all "A" list and "B" list waitersCoordinating with kitchen staff to establish new standards and upgrades Working in conjunction with Sales department to assure compliance with our client's requestsResponsible for creating incentive programs to facilitate wait staff in compliance with departmental proceduresResponsible for ordering all food and beverage supplies for banquet floors and processing of guest's checksImplementing new policies and procedures to improve In- Room- Dining and Banquet operationEnsuring guest expectation are exceeded on a daily basis Show less

7100 Four Seasons Point, Carlsbad California 920115 Star / 5 Diamond ResortResponsible for overseeing a staff consisting of 20 waiters, 3 coordinators, 4 table stewards and 3 Assistant ManagersEnsuring superior food service to both in-house hotel guests and residence club guestsDuties include: payroll, processing of all inventories for private bar and Room Service operations, scheduling, any disciplinary action and implementing new policies and proceduresReconfiguring… Show more 7100 Four Seasons Point, Carlsbad California 920115 Star / 5 Diamond ResortResponsible for overseeing a staff consisting of 20 waiters, 3 coordinators, 4 table stewards and 3 Assistant ManagersEnsuring superior food service to both in-house hotel guests and residence club guestsDuties include: payroll, processing of all inventories for private bar and Room Service operations, scheduling, any disciplinary action and implementing new policies and proceduresReconfiguring departmental amenity program, which continually cut food costConsistently met and exceeded monthly budgeted beverage cost for all expense lines and revenue reports. Re-established new labor standards for Room Service department in order to minimize costs Show less

Responsible for overseeing a team consisting of 40 waiters, 6 busboys and 8 sales agentsDuties included the following: Payroll, processing all inventories for the room service and minibar, coordinating and setting up all private food and beverage hospitality events in the suites, any disciplinary action, handling several projects to improve the daily operation and revenueHandling all transferring of beverage inventory

Responsible for supervising all employees in the Presidents Sports Bar and the Florentine CaféTasks included ordering inventory for the Bar and the Restaurant, maintaining superior food quality, and maintaining financial records, preparing schedules and assisting with payrollMonitoring sales through microsConducting extensive staff training that included wine and menu knowledge, service standards and safety issuesCreating incentive programs for up-sells and increase of average… Show more Responsible for supervising all employees in the Presidents Sports Bar and the Florentine CaféTasks included ordering inventory for the Bar and the Restaurant, maintaining superior food quality, and maintaining financial records, preparing schedules and assisting with payrollMonitoring sales through microsConducting extensive staff training that included wine and menu knowledge, service standards and safety issuesCreating incentive programs for up-sells and increase of average checks in the restaurant and bar. Show less

MANAGENT TRAINING PROGRAM) Tasks included checking in and out guests, providing local and hotel information to guests, supervising receptionists, handling guest complaints

Duties of the job included setting up the hot line and preparing various hot and cold dishesGained valuable experience expediting customer ordersRotated between fry station, grill, and saute stations working with an American Regional menu

Banquet Cooking/ Garde Manger

Responsible for the production of all breads, cakes, toppings, danishes, and pastriesWorked as the Assistant Baker to the owner and main Cake Designer and DecoratorPrepared and delivered desserts to local restaurants

Gained experience working with chefs and front of house dining room managers in a high volume luxury catering facility. Emphasized services included cooking for weddings and other various large scale events. Duties included cooking for off-premise catered events, table side food preparation, and high volume hot line food production. Gained an understanding of utilizing ingredients, controlling costs, and creating high quality food.