Sean Bonner Email & Phone Number

Civic Offices, Wood Quay, Dublin 8

I manage the Rates IT section where I am responsible for ensuring the provision of the Orbis Commercial Rates Management application. I am responsible for the provision of information systems to the Rates Department. The rates department is responsible for approximately 35% of Dublin City Council’s revenuers, over €380M annually. • Responsible for the maintenance of the Orbis system and for managing upgrades, all incidents using ITIL best practices• Liaise with 3rd Party vendors, in particular NEC to resolve incidents or queries in a timely manner• Work closely with the wider IS department, such as the DBA section, keeping stakeholder appraised of issues and upgrades in progress.• Responsible for Staff management and task assignment. Providing advice and guidance where required.• Implement projects as required by the department and wider Dublin City Council management using PMBOK best practices.

Dublin

I was a Staff Officer in the Resourcing Unit, containing 20 staff, where my responsibilities include:• Allocation of duties to staff in line with Departmental objectives.• Developing and oversee work programmes and targets, including probations, PMDS and dealing with non-performance issues.• Operating the flexi helpdesk, dealing with queries and all policies related to flexitime across the organisation.• Developed a web application using common web technologies (JS, HTML, CSS, Web servers, Open-Source libraries etc.) to create efficiencies and streamline HR processes.• Coordinate competition process to ensure process runs smoothly from start to finish, from liaising with senior management in HR and other Departments to identify which competitions are held, and then overseeing the recruitment process from initial application, through the interview process, and then the onboarding of new employees.• Coordinating with senior management within the section to ensure duties are carried out to ensure that departmental targets are met.• Process leave requests to ensure accurate records of staff leave and attendance.• Assist all council staff with HR related queries in a timely, professional and courteous manner.• Manage workload effectively to account for multiple projects and workloads.• Researched methods, practices and tools to aid in knowledge capture, sharing and management.• Provide clear communication to various teams aiding in smooth running of the HR Department.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Key Achievements: • Lectured students on assigned modules.• Designed and delivered new Directed Learning format on selected modules.• Provided professional support to students and other faculty where needed and appropriate.• Attended school meetings and committees for assigned modules.• Provided feedback in a prompt, impartial and professional manner.• Facilitated skills development improvements.• Researched areas and skills to improve and facilitate continuous learning.• Successfully attained Digital Badge in Universal Design for Learning

County Dublin, Ireland

As the first TradeIX Operations Manager, this role involved being the lead in creating strategies, planning, forecasting, budgeting for the operations team and ensure such plans were implemented successfully.• Build a team of operations specialists to support the growth of a worldwide financial network.• Lead a team to build the processes and procedures to enable quick scale up of the TradeIX operations technology and teams.• Drive continuous improvement both within the operations team and in other parts of the business.• Interact directly with customers to gather their feedback in order to improve products and solutions• Define operational strategies to enable the growth of a 24/7 worldwide operations team.• Aid Security team in definition of business security strategies, processes and procedures.

County Dublin, Ireland

As the first member of the TradeIX Customer Support and Operations teams, it was my responsibility to be the sole point of contact for all customers queries, while also planning and implementing overall operations processes.Key Achievements:• Analysed and defined the customer support, training and services required by the business• Implemented a customer support team, process and procedures• Became the first point of contact for all customers at the early stage of product development and go live planning.• Heavily engaged with all other parts of the business, engineering, development, product, security.• Defined and developed processes and procedures to enable seamless customer interactions.• Hired and built first customer support and operations teams.

Dublin

My role as a solution integrator, for the Global Competence Domain Multimedia and Applications, involved working as a system integrator as part of our global delivery organisation. This involved planning and integrating mobile internet and mobile TV platforms to major mobile network operators worldwide.Key Achievements • Team Lead in delivery projects and POCs for various customers worldwide.• Lead system integrator for low level solution design and integration including platform acceptance testing and validation.• Expertise in migrating design of solutions from bare metal to virtualised infrastructure.• Respond to any and all customer queries during all stages of project life cycle.• Taking ownership of customer engagements, driving requirements and scoping. Recognise and address customer pain points and highlight risks and issues as appropriate• Manage project and customer expectations, ensuring these are met and adjusting project accordingly where needed in terms of cost/time/effort.• Lead customer requirements workshops, and training post project compilation.• Audited customer sites in order to advise customers on more efficient use of network resources.

Ireland

The role involved designing, developing and delivering high quality training and implementation services to Ericsson staff and telecoms operators globally.Key Achievements • Designed, developed and delivered theoretical and hands on training courses worldwide.• Consulted with customers to ensure correct and relevant training is delivered.• Mentored new employees in training delivery techniques and training course design principles. • Developed various e-learning courses for new network products. • Lead many virtual classroom training sessions, including both theory and practical fully hands on courses.• Up sold other courses and products during training deliveries• Training areas included: Project deployment planning/design/implementation, UNIX, Linux, 2G, 3G, 4G, Java Development, TCP IP Stack, VIP, Load Balancers, VLANs, Application Servers, Databases, Blade Cluster Hardware. Virtualisation and cloud technologies.

Required to take responsibility for customer's complaints and resolving the problem.Required to research different issues and decide on the best way to solve the problem.Was often required to deal with irate customers.Required co-ordination with different departments and colleagues.Requires excellent telephone handling skillsRequired an in depth knowledge of broadband technology and troubleshooting broadband and wireless connection problems.

Dublin, Ireland

Employed in the Business Systems Support department, I liaised closely with both business users and the technology group in supporting software development projects and providing technical support to a user base of +200.The BSS teams responsibilities fall into four main categories: • Business Support The BSS team are the main support team for MCSL, MFM Guernsey, PM Management London and Chicago OfficeProvision of a help-desk function and of training on business system functionality Provision of assistance in maintaining/enhancing current business processes Maintain documentation• Release Management Gathering of business requirements Planning and testing of release content Co-ordination of release schedule and release roll-out • Data Administration Maintenance of product and static business system data.Report maintenance including specification and requesting new reports where needed.• System Access Administration of all users in the above mentioned offices including several banking systems such as RBS, BoNY, Barclays Bank.Amendment to User security access levelsAdministration of all user's and accounts on various banking systems

in HP for 9 months as a Technical Support Analyst, providing 1st and 2nd level support for a UK-based investment-banking company called St James's Place.My role was a dedicated application support line for users (SJP staff). My team was also responsible for general computing queries/issues and striving to resolve these issues on the first phone-call. Adhered to Service Level Agreements (SLA's) and policies agreed by Saint James's Place.Establishing and becoming the primary point of contact and providing a reference number.Assuming ownership for the coordination, investigation and documentation of incidents.Liaise with IT Support teams and 3rd party providers to see calls through to completion.Providing 2nd level support via telephone, email and most commonly remote access.

Master Of Arts - Ma, Irish History

Bachelor Of Arts - Ba, History And Computer Science

Activities and Societies: Archaeology Society, History Society, St Vincent de Paul Society.

Graduate Certificate, Information Communication Technologies

Activities and Societies: UCD History Society UCD Computer Science and Networking Society UCD Archaeology Society UCD Literary ad.

Digital Creator Award, Multimedia