Sean Boyette Email & Phone Number

United States

Greensboro--Winston-Salem--High Point Area

• Manage a team of 5+ employees for the inventory backorder recovery in the construction and marine equipment brands. Oversee a team working the process of receiving orders from dealerships for parts needed to perform.
• Working in continuous improvement processes utilizing data analytics and automations to improve the supply chain complications caused by recent transport issues, inflations, and supplier capacity constraints.
• Weekly employee development and progress touchpoints to ensure team members have visibility to current targets and performance metrics.
• Acted as department supervisor for Mack brand during position vacancy.
• Review dealer escalations to provide the most accurate information on delivery dates as available.
• Scheduled progress and performance touchpoints for 10+ employees for Mack trucks while also managing one additional team.

• Assist with the overall day to day operations of the Backorder Recovery team (all brands) of 35+ employees in locating parts and components to fill orders.
• Motivated employee development and accountability for success while also serving as a sounding board for employees to address work or life concerns.
• Managed KPIs for the department and utilized data analytics to determine gaps and weaknesses for correction with automations, dashboards, or process changes.

• Trained and developed 4 customer service advisors to provide exceptional service to our members while providing scheduled performance feedback.
• Facilitated operations of the shop to maximize efficiency and productivity. Daily evaluation of financial reports to determine strengths and areas of opportunity.
• Responsible for the experience of our customers from initial arrival to release of the vehicle back to the customer. Maintain a servanthood mentality to best assist customers in their needs for their vehicles whether.
• 30% profit increase within 6 months following a sales training initiative, cost assessment, product waste reduction and inventory review to optimize inventory health to push better inventory management.

Greensboro--Winston-Salem--High Point Area

• Functioned as a liaison between the 10 automotive technicians and the customers to relay information and inform customers of the condition of their vehicle.
• Accurately assigning technicians to services based on tenure, experience, and required service labor hours to increase profits and decrease customer wait time. Constant team reminder of product and labor hour focus to.
• Increased sales by informing customers of technician suggestions while clarifying the importance of these additional services/repairs.

• Responsible for the overall leadership of the operation and revenue development, deepening customer interactions, developing, and fostering business relationships while focusing on vehicle distribution planning and.
• Managed 10 employees while also participating in talent acquisition, hiring, training, performance correction, and terminations when warranted. Served as Acting Area Rental Manager as needed during manager absences.
• Performed analysis of P&L reports while establishing branch budgets and balancing reports.
• Provided continual feedback regarding employee performance while meeting with personnel to monitor sales goals and overall performanceMajor areas of responsibilities include:Customer Service and Operations.

• Establish overall training and development strategy for branch employees.
• Focused on driving employee development, exceptional customer service, vehicle distribution planning and maintenance, increasing market share and profit growth within assigned territories
• Focused on increasing market share through diverse populations, profit growth, customer service scores and employee development. Met location service score records twice and received consistent promotions to larger.
• Developed an overall fleet strategy for branch while simultaneously planning and overseeing fleet management. Increased fleet size (based on sales increase) by 20%+ year over year.

• Develop overall sales and marketing strategy for the Branch, resulting in increased annual revenue by 10% year over year.
• Led workshop in efficient service management while also overseeing the development and maintenance of the branch operational plan.
• Daily fleet management and maintenance while developing and maintaining business relationships with key partners including body shops, dealerships, and insurance companies to gain and increase referral business.
• Assess and analyze competitive environment and provided recommendations while balancing an internal focus to proactively seek process improvement to ensure high quality customer service.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations, Marketing