Sean Brenner Email & Phone Number

Columbus, Ohio, United States

Lewis Center, Ohio, United States

Columbus, Ohio

Utilize Work Force Management software and practices to develop volume and handle time forecast based on call arrival patterns, seasonal changes, holidays and new business initiatives execution.● Participate in operational meetings to review performance of the business, identify performance trends and provide recommendations for improved performance to senior management.● Monitor real time operations of the business and provide/perform real time adjustments to meet performance targets.● Provide daily/weekly/monthly updates on departments performance including causes and trends for business misses as well as action taken to prevent loss.● Utilization of the Erlang C forecasting agents.● Updating Work Force Management software for better utilization during breaks,lunches and expected vacations.● Provide support in identifying and escalating system related issues.● Providing Multiple Client Mobility Support for over 15,000 Devices.● Troubleshooting Hardware and Application issues.● Password resets and unlocks as needed utilizing IBM Security Access Managerand P-Synch.● Ticketing utilizing Service Now, Sarcom and SCCD.● MDM support for iPads, Samsung Tablets, ViewSonic’s and ELO devices usingMeraki, MobileIron and SOTI MobiControl.● Providing follow-up and first level resolution steps for open issues.● Coaching analysts with corrective actions and improvements.● Training new employees for customer readiness.● Building Knowledge Base articles for customer technical support and quickerFLR.● Analyzing possible network outages to prevent data loss.● Reporting daily on open and closed incident.● Following open equipment orders for delivery and closures.● Attending regular meetings as needed to provide knowledge and support to the customer.

Groveport, Ohio

All applications of red prairie operations coordinator including receiving, shipping and allocation of product to ensure customer satisfaction and expedient turn around of product.

Columbus, Ohio

Making sure customer are happy and fully satisfied with their purchases of new vehicle while helping them with the decision making and presentation of various vehicles.

Columbus, Ohio

Tune ups of various household units including A/C units and furnaces. Repairs of units as necessary.

Columbus, Ohio

Electronics sales

Oak Ridge, Tennessee

Scan for high levels of radiation to be decommissioned

Columbus, Ohio Area

Analyze samples with variable equipment, including monitoring of radiation levels with on the lab. Started off in a D&D positions that included decommissioned and destruction using various equipment.

Bachelor Of Science - Bs, Information Technology

Computer Science

Network Systems Administration, Computer Systems Networking And Telecommunications

Hvac, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician