Accountable for Underwriting SBU of $235m in Personal Lines Products, 4 lines of business, 2 Managers, and 22 individual contributors Responsible for:• Delivering consistent Underwriting practices to achieve predictable, profitable results• Exceeding the expectations of Independent Agent customers to drive profit and growth• Managing operational budget and staffing to achieve optimal levels of service and return on investment• Partnering with Compliance Team to ensure overall adherence with State/Industry Regulations

Leader holding accountability for SBU Product Deliverables and Organizational Change, managing 5 direct reportsResponsible for:• Ensure the consistency of Personal Lines risk selection, underwriting protocol and decision making• Maximizing Personal Lines operating model by enhancing workflow efficiencies, pricing precision, and overall competitiveness

Responsible for the management and oversight of a $90m Claims Operation encompassing 3 Managers and 18 claim professionalsResponsible for:• Enterprise Casualty Operation composed of 2 Bodily Injury Units and a No-Fault Unit• Managing Organizational Reserving Practices• Maintaining key relationships with Independent Agents, Reinsurance Partners, Panel Counsel and others• Claim results vs. Goal/Plan

Front line manager responsible for a team of bodily injury and third-party property adjusters Responsible for:• Providing leadership and oversight to a team of 9 Claims Adjusters• Ensuring prompt and fair resolution to claims assigned within the team• Maintaining key relationships with Independent Agents, Reinsurance Partners, Panel Counsel and others

• Managed inventory of claim exposures including BOP, CGL, PCA, PHO, PPA & RI • Led an organizational initiative to mitigate bodily injury claim exposures in a challenging geographic territoryo Project yielded a 30-point Loss Ratio turnaround with an estimated enterprise savings of $1mo Marketed project’s financial successes to Independent Agents to foster new business opportunities• Chaired the claims portion of a company marketing campaign to launch a new product/territory• Participated in a company grassroots Marketing Tour to Agents throughout the Northeast

• Responsible for negotiating, defending and resolving medical provider lawsuits arising from NY No-Fault claims (successfully testified in Bronx, Queens & Nassau Civil Courts)