Seán C. Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

Dublin, Leinster, Ireland

Clonskeagh, Dublin 4

- Managing a portfolio of 130 clients covering 225 mortgages with a total monetary value of approximately €61 million. - Working to monthly and quarterly targets including ensuring each client is contacted at least once per month, demonstrating a keen focus for full compliance with company policies and Central Bank guidelines, and making sure each case.

Dublin

- Responsible for handling the interaction with various third party outplacement firms used by the AMU to drive collections performance improvements (typically for debt collections activity).- Responsible for the day to day operational interaction with outplacement firms to ensure they are consistent with bank strategy for the portfolio together with the.

Dublin

-Dealing with Mortgage accounts from the original default through the later Collections process right up to Litigation stage.-Dealing with Unsecured Debt (Term Loans, Visa Accounts, Current Accounts)-Full knowledge of legislation, (CCMA, CPC, DPA, PIA, AML)-Negotiating deals and taking payments while working towards strict targets (Cash, PTP’s & SFS.

Key responsibilities included:- Main customer services liaison for the Irish operation providing assistance to internal and external customers. I am constantly in contact with claims assessors and policy services staff to provide assistance.- Excellent phone skills required. Dealing with policyholder’s queries and complaints in a calm and knowledgeable.

Master Of Business Administration - Mba, Finance, General, 2.1

Professional Certificate In Customer Experience (Cx), Distinction

Batchelor Of Science, Business Studies Specialising In Accounting

Graduated in November 2006 Final Year Subjects: Financial Reporting, Management Accounting, Taxation, Strategic Management, Corporate.

Education record

Activities and Societies: - -