The Customer Success Associate (Small Business Team) fulfills business license research orders for our high volume reseller partnerships and our direct clients. The Customer Success Associate (Small Business Team) is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions. Essential Duties and responsibilities Conduct industry and location specific research for our clients… Show more The Customer Success Associate (Small Business Team) fulfills business license research orders for our high volume reseller partnerships and our direct clients. The Customer Success Associate (Small Business Team) is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions. Essential Duties and responsibilities Conduct industry and location specific research for our clients, identifying all federal, state, county and city level business licensing requirements Create business specific research packages for daily, timely delivery to clients in line with our established key performance indicators Identify and compile licensure specifications in both PDF and Excel formats, including: forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data Communicate directly with government agencies to assist with business license research inquiries Provide proactive updates to our clients and partners regarding order statuses and delays Concisely convey findings to clients and team members via oral and written correspondence Help us expand and update our industry knowledge by adding both new and updated license information for future use Interact with clients and business partners to identify, explain and resolve business licensing needs Other Duties Other duties as assigned. Show less

Sean Cavanaugh is a Director – Candidate Development within MLA Interim Legal Talent. Based in our Chicago office, he focuses on placing legal and compliance talent in a variety of substantive interim and permanent positions within law firms and in-house legal departments.

Career Highlights:-Successfully maintained a 97% retention rate throughout my career (measured quarterly).-Ranked within the top 20 most profitable recruiters (measured weekly).-Aided as an example when creating new weekly, monthly, and yearly metrics. -Multiple successful placements on the VC25B contract also known as the Air Force One contract. -Multiple successful placements and conversions of contractors at Delta Airlines. -Assigned to a client retention team… Show more Career Highlights:-Successfully maintained a 97% retention rate throughout my career (measured quarterly).-Ranked within the top 20 most profitable recruiters (measured weekly).-Aided as an example when creating new weekly, monthly, and yearly metrics. -Multiple successful placements on the VC25B contract also known as the Air Force One contract. -Multiple successful placements and conversions of contractors at Delta Airlines. -Assigned to a client retention team that focused on clients who were not getting the flow of candidates needed to fill a job.-Trained new recruiters in order to instill best practices and mentored them as needed in order to provide guidance for tricky situations/conversations.Primary Responsibilities included but were not limited to:-Source, screen, submit, select, and manage candidates from various career websites including LAUNCH’s internal software database (iCims).-Conduct phone screen interviews to properly match candidates with the right opportunities.-Manage the client-specific pre-employment process.-Properly enter and update candidate details into LAUNCH’s internal software database (iCims).-Abide by daily, weekly, monthly, and yearly performance-related metrics.-Work closely with Account Managers to support client recruiting needs to match the right candidate with the right opportunity.-Develop a network of candidates utilizing recruiting resources and maintain candidate relationships utilizing LAUNCH’s internal database.-Continually work with the team of recruiters to support clients and promote company growth.-Create and maintain industry contracts to develop industry knowledge, generate leads and referrals, and grow your network and pipeline.-Work with the Sales team to develop business leads.-Ability to maintain confidential information.-Special projects and assignments as assigned.-Handle overflow items from other departments as needed. Show less

COUNTRY Financial® serves about a million households and businesses throughout the United States. It offers a wide range of insurance and financial products and services including but not limited to auto, home, life, disability income, farm and fixed annuities. To learn more, visit www.countryfinancial.com. Property / Casualty policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Casualty Insurance Company® or COUNTRY Preferred Insurance Company®, Bloomington, IL… Show more COUNTRY Financial® serves about a million households and businesses throughout the United States. It offers a wide range of insurance and financial products and services including but not limited to auto, home, life, disability income, farm and fixed annuities. To learn more, visit www.countryfinancial.com. Property / Casualty policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Casualty Insurance Company® or COUNTRY Preferred Insurance Company®, Bloomington, IL. Life/Disability Income policies issued by COUNTRY Life Insurance Company® or COUNTRY Investors Life Assurance Company®, Bloomington, IL. Annuities issued by COUNTRY Investors Life Assurance Company®, Bloomington, IL. Availability and amount of coverages and discounts vary by state. Information contained here is not a statement of coverage. For more information view our full terms and conditions: http://www.countryfinancial.com/SiteController?url=/staticNav/termsAndConditions Show less

Line cook at Blarney Stone Irish Pub