Sean Celestine Email and Phone Number

Utilized digital market trends and target audience statistics to effectively and appropriately market products.Created company brand messaging, collateral materials, promotional strategies and events, product commercialization, and food and drink specials Boosted brand awareness and generated leads with marketing campaigns and programs on social media, text blasts, and email blastsExecuted search engine marketing, social media advertising, and public relations campaigns to generate demand and sales leads, and positive online reviewsCreated weekly influencer marketing campaigns to expand consumer base within targeted demographicWorked with graphic designers and videographers to establish theme and tone for content; including flyers and promotional videos

Served high customer volumes during special events, nights, and weekends. Mastered creation of cocktails and specialty drinks.Obtained cash bank and stocked service bar to prepare for operation. Performed opening and closing duties, including managing breaking down tips for bar coworkers and barbacksHelped develop new signature cocktails to support bar marketing brand and increase profits.

Promotion, Branding, Marketing and Staffing for restaurants and bars.Staffing, training and organization of promotional group responsible for increase in sales revenue and marketing for multiple nightlife venues and restaurantsManagement training, bar training, and business assessment and consultationEvent coordination, digital marketing, branding campaigns and design

-Oversight over all Front of House departments: wait staff, bussers, kitchen, food runners and promoters-Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency-Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service-Developed, implemented and managed business plans to promote profitable food and beverage sales and reservations-Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business-Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations

Adhered to state laws regarding alcoholic beverage services and customer regulations.Managed 40+ employees (bartender, servers, food runners, kitchen staff, barbacks, bussers, hosts) to maintain high quality service in high volume, 5 Star environmentCoordinated reservations and floor management to function venue in large and small seating arrangementsClosed out cash register and prepared cashier report at close of business. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.Upsold daily specials and beverage promotions to exceed daily sales goals. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.Maximized customer service by training staff, overseeing operations, and resolving issues.Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.

Oversight of staffing and scheduling, design and aesthetics, inventory and expenses, liquor ordering, maintenance, event coordination and promotionsAssisted with build of venue from ground up, including: equipment ordering and placement, floor layout, nightly/weekly/monthly financial reporting system, menu pricing, POS configuration and programming

-Manager over wait staff, bar staff, bussers, barbacks, and kitchen staff-Maintained secure cash drawers, promptly resolving discrepancies for accuracy and produced daily sales reports backing up inventory usage numbers-Closed out cash register, settled credit card transactions, handled safe deposits to the bank-Maintained relationships with restaurant vendors to facilitate effective inventory management and to implement cost controls, promotions and competitive sales strategies-Developed unique drink and cocktail and food items on monthly basis as part of seasonal offerings and weekly specials-Reduced alcohol inventory losses by monitoring beverage usage accuracy with Bevinco reports -Managed quality assurance program including on site evaluations, internal audits, customer surveys and "secret shoppers"

-Extensive travel, attended various conferences and trade-shows globally as the "face" of the brand, responsible for adhering to customer requests, issue escalations, and/or delegating solution duties to other departments-Lead contact to key accounts, hot leads, and hosting clients in multiple geographic territories: Western United States and Canada, the Middle East, and Eastern Europe-New client sales and orientation, data tracking, and business analysis using Salesforce CRM and proprietary content management software-Business to business communication and customer relations for clients and license holders of web hosting control panel software and site management system-Routinely contacted partners for introduction to software releases, customer service assistance, product & security updates, financial accounting, marketing/training, and implementation of policies and procedures Monitored and report monthly sales data (gain and shrink) productivity, and financial audits to forecast potential growth opportunities, and document loss leaders-Maintained proprietary Partner directory website for market research Increased client revenue and profitability through up selling of services and products, service upgrades, forecasting, and management of new contracts-Prepared and conducted sales presentations, marketing events and product launches, and weekly reports to external stakeholders and upper management-Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients-Liaison between customers, management, technical and sales team to better understand customer needs and recommend appropriate solutions-Proactively managed client correspondence and recorded all tracking and communications and propose strategic solutions for diverse needs

-Supervisor over technical, billing, and sales department of web hosting platform, responsible for correspondence with customers of numerous web hosting properties-Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement -Monitored daily and weekly key performance indicators to maintain on-track status-Provided leadership and support for IT department-Recruited and trained IT team members-Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff-Determined quality assurance benchmarks and set standards for improvement-Set aggressive targets for employees to drive company success and strengthen motivation-Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes-Generated reports detailing metrics such as call times and satisfaction ratings