Aligned to sourcing Debt/Equity, M&A and Project Finance Investment executives for Investment Banks, Asset Managers, Investment firms, Private Equity and their portfolio companies, VC’s, Pension funds and advisories.LSP are passionate about renewable energy and as such are solely focused on providing best in class solutions to our clients. The renewable energy industry is a highly competitive one, and often requires innovative ideas to challenges that have never been faced before.We aim to connect market leading talent with innovative market leading projects, so that together those challenges and net zero emissions targets can be met. Our business and its processes are customer centric and our main aim is to provide industry leading level of service to our customers and candidates. Put simply, the emphasis is on listen, understand, search and deliver.Only when we truly understand the challenge our customer faces can we deliver the right talent solution. From single requirements to complete project teams, LSP has the industry knowledge, network and experience to deliver innovative market leading talent solutions into renewable energy.

Working as a team managing all new digital and telephone Sales enquiry for all of the centres within the business. A new innovative idea to change the way a customer interacts with the business and progress them through a process of purchasing a vehicle, with complete confidence. The aim was to set SJ apart from the competitor franchises. That began with having a customer connecting with a specialist within as little as 20 seconds who could actively listen, qualify and make recommendations to proceed to a bespoke appointment aligning to their need. Calls answered on average in as little as 4 seconds. Communicating outwards by phone and email in response to enquiry. Effective qualification to turn leads into an appointment F2F, Virtually or for telephone consultation. Upselling, registering and invoicing of service inclusive plans and the Stephen James Extended Warranty. Meet personal and departmental KPI's including the successful passing of mystery shop. Winners of customer service award for 2022 along with 1st place BMW New car sales department in the BMW UK network. Maintained 100% mystery shop score across full financial quarters of the year 2022 and into 2023.

Managing the handover experience (as a new concept) of New and Approved Used vehicles for Retail, Corporate and Motability. Organising and engaging in prep-work of the vehicles between the sales, service and parts department effectively. Outlined focus to have a renewed approach on the handover experience. Drive improvement of customer satisfaction in-centre and improve the showroom Net Promotor Score (NPS). Promote and set up new product - My BMW app.

Small team managing all digital enquiry into the business via manufacturer CRM and Carwow. Using internal systems to quote customers on finance for a new vehicle. Administering the Stephen James Employee Car Ownership Scheme (ECOS). Ordering New vehicle from factory, invoicing, taxing and drawing up contract of lease between staff member and company. Compiling of spreadsheets to track 6 month lease costs to employee, submitting all costs to payroll, order and return of lease car and appraisals of returned vehicles.

Selling New BMW vehicles at an an Urban Store, a whole new concept for BMW in the UK. Use of digital platforms to help customers design their perfect car using iPad's with detailed information at their finger-tips. Use of effective qualification to find customers their perfect car. Undertook finance accreditation to upsell BMW Financial Services along with additional products and warranties. Meet independent and centre KPI's. Provide demonstration of vehicles along with advanced product knowledge on both presentation of vehicle and handover.

Company sanctioned 12 week intensive course introducing the psychology of sales and how to become a successful sales person. Mixture of 6 week classroom based learning and 6 week centre based learning hands on with a mentor. Successful completion required passing a final written exam.

Labelling and booking in of specimens through the main reception for analysing and culture by the senior staff. Stock replenishment of testing consumables and personnel consumables. Maintaining delivered stock records to enable accurate ordering. Using autoclave for safe disposal of medical and consumable waste in-line with hospital SOP's. Regular departmental auditing to improve standards and processes. Processing of samples onto culture media for analysing by Biomedical Scientist.

Process items for purchase with opportunities to upsell insurance products and the Argos Card (subject to suitability and eligibility). Process of refunds and exchanges on the customer service desk. Using headset based system (Talkman) to enable picking of purchased goods along with return of items to local stock or distribution centre.