Respected production manager with a track record of efficiently overseeing day-to-day back-end operations while leading a team of 20+ individuals. Managed a variety of departments including service, parts, and installation. Meeting facilitator between listed departments, as well as technicians to problem solve while maintaining company policies. Successfully lead communications with builders and site supervisors, contributing to seamless project execution. Demonstrated leadership by fostering a culture of positive reinforcement and innovative thinking during any type of working condition. Conducted regular tech meetings to review ongoing challenges, ensuring effective communication and resolution. Proficient expertise in schedule management for installation technicians while managing client expectations and budget parameters.

Spearheaded end-to-end management of the family owned business with diverse responsibilities including sales, operations, marketing, accounting, site supervision, and customer service. Implemented strategies to guarantee a flawless experience for clients, contributing to Hallmark Homes’ reputation for excellence in customer satisfaction. Focused on delivering dream homes, leading the company in successfully marketing and sales of custom-built luxury homes valued up to $1.5 million. Conducted interviews with potential clients to assess financial compatibility and buyer integrity. Aligned clients with financial institutions to complete the purchase of land and home. Created comprehensive quote packages, including detailed specifications and drawings, personalized for each individual client. Coordination between multiple subtrades and suppliers during the build process, while managing timelines, budgets, and expectations of the final product. Facilitate final customer walk through and new home orientation to provide a smooth transition. Differentiated from competitors by providing after sale customer service well above industry norm.