Sean Coetzee Email & Phone Number

Dundee, Kwazulu-Natal, South Africa

As a successful Practice Manager, my role requires me to be patient, detail-oriented, and adept at multitasking; as well as being able to communicate effectively with pet owners and staff members whilst also demonstrating exceptional management, organisational, and customer service skills.Part of my daily responsibilities include welcoming pet owners to the Practice, screening telephone calls, liaising with various specialist practices and service providers; escorting pet owners and their pets to examination rooms or to visit hospital patients, whilst also always being able to answer clients questions regarding clinic policies, appointment availabilities, treatment costs and updates on their pets state of health. Along with being an efficient and effective team player, it is also my responsibility to develop, streamline, and manage administrative and financial policies and procedures. My skills, sound judgement and compliance with accepted veterinary and financial management practices is imperative to the success of my role within the Practice. The purpose of my position is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory and technical skills in support of the Practice. Those areas of responsibility encompass practice administration, operational plans, ordering and stocking supplies and equipment, finance and resource management, data automation and optimisation, staffing, safety and security, and reviewing, evaluating and analysing the past performance of the practice to implement and streamline more efficient, time and cost saving business processes and strategies. The fundamental responsibility of my role is to effectively use all available resources to provide excellent service to clients as well as ensuring that the best possible patient care is given to all animals treated by the Clinic whilst also ensuring the overall success and profitability of the practice.

Sandton, Gp, South Africa

Sandton

Midrand

Strategy• Formulation of strategies with Managing Director• Implementation of strategies • Formulate policies and procedures for staff • Update KPI’s and KPA’s• Ensure KPI’s and KPA’s are met Management of consultants:• Hold daily meetings • Manage consultants on a daily basis • Ensure stats are completed• Ensure that the team exceeds targets• Manage deficitsHR:• Offers of Employment• Correspondence with candidates and Management• Head Hunting candidates• Contracts of Employment• Explaining Company Policies and Procedures and Declarations new employees• Capturing leave• Suspension letters/Termination of Service• Giving advice on Disciplinary action and development programsTraining and induction:• Welcoming new employees to the company• Giving new employee a brief presentation overview of the company• Giving new employees training on all our systems and training on our Company Information.• Giving new employees Assessments to complete after each section of training• Following up with the new employee weekly on his/her progress and any concerns that he/she may have or information needed.• Setting up new orientation program for each department and new employee• Doing Psychometric testing on new employees Client recruitment:• Source and bring in new clients to the company • Reactivate dormant clients• Work on specs• Manage key accounts• Make placements• Manage invoicing process• Follow up on outstanding payments• Update production schedule• Allocate specs to SpecialistsRecruitment:• Recruitment on all the internal vacancies of the company• Skills Matrix and Short Listing of all candidates for all the positions available within the company• Testing candidates - Psychometrical testing on all the candidates that have been short listed for interviews (DISC Profile)• Assisting with selection - Interviewing with Line Management and giving input on thoughts and skills of the candidates

Sandton

Fixed Asset ManagementFleet Management• Procurement/Sales• Inspections and repairs• Maintenance of Records• Fine management• Maintenance of ConsumablesProcurement• Obtain 3 quotes in accordance with BEE policies• Ensure that no work is conducted without quotes received upfront and approved • Negotiate with suppliers• Review service level agreementsOffice Automation and Facilities Maintenance• Procurement of office equipment such as printers and Fiber lines• Ensure all properties are maintained owned by the Persaf Group • Conduct annual occupation inspections on rental units• Protect company/trust interests by ensuring all properties are well maintained• Liaise with Councils and resolve any bill queries involving 3rd parties• Conduct inspections of all work completed • Personally oversee any and all work conducted • Ensure maintenance contract is in place and adhered toEvents ManagementTeam Building• Book and facilitate team-building events such as bi-annual Sun City trip• Research team building activities present to the MD• Book flights if required for Cape Town staff• Ensure operators are informed of expectationsYear End Function• Book and facilitate function• Procure quotes for venues and entertainers to present to the MD• Ensure venue is informed of dietary requirements and bar limits• Ensure attendees are informed of expectations in terms of behaviour, alcohol consumption and dress code• Function as coordinator on the day • Book flights if required for Cape Town staffFarewells / Congratulations / Special Occasions• Book and facilitate company functions in conjunction with HR • Proactively plan for farewells/baby showers/celebrations• Ensure that all events are a reflection of Afrizan valuesStrategic Function – Support• Perform PA's duties in PA's absence• Provide support function to MD and PA to the MD

Sandton

Specialist RecruitmentPutting up and updating of job adverts on job portalsLiaising with clientsInterviewing candidates face to faceShortlisting of CV's of candidates who meet the job criteriaHandles recruitment and selectionMeet and greet candidates and Interview potential candidates for positions availableFollow processes and procedures with regard to company policiesConducts integrity checks on candidatesPrepares adverts for available positionsScreens advert response telephonicallyEnsures candidates are booked in correctly for interviews with clientsResponsible for first day calls to candidatesCaptures and Updates clients details onto the systemAssists candidates on computer assessmentsContacts previous employees for references on candidatesContacts candidates to follow up on interviews with clientsAdvises candidates regarding preparation for interviews of a formal natureAttends monthly meetings with Branch Manager to discuss open ordersCompletes stats on a weekly basis with regard to orders lost and filledEnsures feedback is received from AccountExecutives as to whether candidates are successful or notSources potential candidatesCaptures and updates candidate informationHandles recruitment across the board(entry level and senior position)Provides satisfactory candidate and client careManages filing systemPrepares essential documentation for candidates such as interview guidelinesObtain new businessMaintain existing businessClient visits and follow ups