Sean Collett
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Sean Collett Email & Phone Number

Vice President Of National Accounts at ITW Food Equipment Group
Location: Greater Chicago Area, United States, United States 9 work roles 1 school
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Current company
Role
Vice President Of National Accounts
Location
Greater Chicago Area, United States, United States
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Who is Sean Collett? Overview

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Quick answer

Sean Collett is listed as Vice President Of National Accounts at ITW Food Equipment Group, a company with 336 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Sean Collett.

Sean Collett previously worked as Vice President Of Sales Excellence at Itw Food Equipment Group and Director of Sales Excellence at Itw Food Equipment Group. Sean Collett holds Associate Of Applied Science, Funeral Service And Mortuary Science from Worsham College Of Mortuary Science.

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ITW Food Equipment Group

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Profile bio

About Sean Collett

I am deeply passionate about living a mindset of continuous improvement. I am always asking myself the naïve question, which is simply “if I wasn’t already doing it this way, is this the way I would start”.This personal improvement mindset is something I have transferred over into my career as I am always looking for ways to make customer experience better than it was the before. And by asking that naïve question, it allows me to free my mind of the old “this is the way we’ve always done it” mentality and really focus on improving the customer experience.In my role at RATIONAL we had constantly been suffering from poor CSAT/Net Promotor Scores (NPS). The issue was we primarily used third-party vendors to carry out all of our service, and while that was okay in some markets, for our key accounts they needed better support. I asked myself the naïve question and realized there was a better way to provide a deeper level of customer support.I built a business strategy that would bring service in-house and allow us to control the customer experience from A-Z. This journey allowed me to work with our CEO, Vice President of Service, and supervisory board to successfully launch an in-house field service team to support our key accounts in strategic markets. The results were beyond positive as we saw service warranty costs drop by 59%, but the critical point is we improved Net Promoter Score by 92%!I am currently leading the global customer service and after sales for Infinite Acres with full P&L ownership. In this role I am able to apply this mindset to help develop, support, and improve the processes as well as efficiency for numerous pieces of horticulture and automation equipment inside our vertical farms.Specialties: ✔Strategic Vision & Direction✔Heightening Customer Satisfaction (CSAT) & Retention✔P&L Forecasting & Control✔S&OP/Integrated Business Planning✔Change Management & Process Improvement✔Managing & Reducing Ambiguity✔Customer Relationship Management (CRM) implementation✔Implementing Quality Improvements✔Boosting Productivity & Efficiency Levels✔Team Development✔Reducing Cycle & Turnaround Times✔KPI & Action Plan Development✔Service Level Agreement (SLA) Implementation

Listed skills include Sales, Project Management, Leadership, Customer Service, and 20 others.

Current workplace

Sean Collett's current company

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ITW Food Equipment Group
Itw Food Equipment Group
Vice President Of National Accounts
Chicago, IL, US
Employees
336
AeroLeads page
9 roles

Sean Collett work experience

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Vice President Of Sales Excellence

Current

Troy, Ohio, US

Illinois Tool Works Inc. or ITW is an American Fortune 200 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products.

Mar 2024 - Present

After Sales Support Director

The Hague, South Holland, NL

Infinite Acres is a sustainable food system startup with proven engineering, scalable operations, and food industry expertise.Currently leading the global customer support and after-sales strategies for all Infinite Acres vertical farms. Leverage global facility data to uncover usage & performance trends then build strategies that allow our customers to.

Jan 2021 - Dec 2021

Director Of Service Operations

Landsberg Am Lech, Bavaria, DE

Responsible for the P&L of multiple operational segments of the service business which include field service, equipment rework/warehousing, service management, and contact centers.Direct a 12 person cross-functional team within those segments to turn service from a cost center to a profit center.

Aug 2020 - Dec 2020

Service Operations Manager

Landsberg Am Lech, Bavaria, DE

Transformed service operations by implementing best-in-class processes to ensure service vendors were held to the highest standards. Sourced and rolled out new technologies that enhanced how we could better support our vendors and customers. These changes cut costs and also increased revenues as we were able to bring in and support more customers and meet.

Jun 2016 - Aug 2020

Service Administration Manager

Landsberg Am Lech, Bavaria, DE

*Reorganized technical managers monthly utilization to create 50% additional time to provide training for 168 service vendors which drove first time fix KPI from 53% to 80% and NPS scores from 19 to 34*Using VBA, created a Dispatching Tool that was used by our internal and external contact centers, as well as at all 168 third-party service partner.

Jun 2015 - Jun 2016

Account Manager

Lake Zurich, Illinois, US

* Manage 4000+ Print for Pay accounts that span a total of 18 states throughout the country*Worked directly with Print for Pay customers to understand their business needs. Making sure they had the right projects to grow their business* Building new business and maintain existing customer base* Provide prompt phone/email follow up to all inbound leads*.

Dec 2013 - Jun 2015

Inventory Operations Manager

Ann Arbor, MI, US

Supervised, trained and evaluated twelve team direct membersCreated best in class inventory operations to be followed by all team members Monitored and expedited the receiving/returning of shipments Maintained appropriate inventory levels Verified shipments were sorted and shelved in a timely manner Responsible for the master store key, alarm code and safe.

Aug 2006 - Sep 2011
Team & coworkers

Colleagues at ITW Food Equipment Group

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1 education record

Sean Collett education

  • Worsham College Of Mortuary Science
    Worsham College Of Mortuary Science
    Funeral Service And Mortuary Science
FAQ

Frequently asked questions about Sean Collett

Quick answers generated from the profile data available on this page.

What company does Sean Collett work for?

Sean Collett works for ITW Food Equipment Group.

What is Sean Collett's role at ITW Food Equipment Group?

Sean Collett is listed as Vice President Of National Accounts at ITW Food Equipment Group.

Where is Sean Collett based?

Sean Collett is based in Greater Chicago Area, United States, United States while working with ITW Food Equipment Group.

What companies has Sean Collett worked for?

Sean Collett has worked for Itw Food Equipment Group, Infinite Acres, Rational Ag, Acco Brands, and Borders.

Who are Sean Collett's colleagues at ITW Food Equipment Group?

Sean Collett's colleagues at ITW Food Equipment Group include Luis Rubén Ramirez Rendón, Cristina González Ortiz, Dacia Long, Ahletta Burns, and Steven Toohey.

How can I contact Sean Collett?

You can use AeroLeads to view verified contact signals for Sean Collett at ITW Food Equipment Group, including work email, phone, and LinkedIn data when available.

What schools did Sean Collett attend?

Sean Collett holds Associate Of Applied Science, Funeral Service And Mortuary Science from Worsham College Of Mortuary Science.

What skills is Sean Collett known for?

Sean Collett is listed with skills including Sales, Project Management, Leadership, Customer Service, Forecasting, Python, Merchandising, and Account Management.

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