Concentration in Avaya IP Office, which includes Linux-based Server Edition, One X, Voicemail Pro, and 3rd party applications such as Xima Chronicall. I work with customers in planning out how their purchase will best serve their business as part of the implementation phase. This includes call flows, dial plans, deployment of user-based features, building out of automated menus, and integration of the solution into their network on VoIP deployments. I then take the data that is collected, and program the solution. During and after installation, I am responsible for remotely supporting the field techs, then the client through services such as troubleshooting, MAC work, and system administration training.

During my eight years as a Project Manager at Carousel, my focus was in the small-to-medium enterprise market. My projects involved the implementation of Avaya's IP Office platform, ranging from simple designs to accommodate the 10-user, single-site business using analog trunks, all the way up to a mutli-site enterprise with hundreds of users, server-based applications, and PRI or SIP for dialtone.I specialized in projects that involved a "roll-out" strategy, where a succession of system installs must follow a standardized process in order to achieve a high level of efficiency and customer satisfaction. Highlights include:- I developed the standardized installation steps and requirements for Fresenius Medical Care, one of Carousel's Premier One clients.- I oversaw a 73-site upgrade to Communication Manager 5.2 for Safelite Autoglass Corporation. This rollout required me to author a step-by-step manual for local Safelite contacts as to how to swap out S8300 servers, without the need to dispatch an Avaya-certified technician. The purpose was to minimize client-costs for the project.- I co-managed a 17-site rollout for Home Depot, upgrading legacy Avaya-systems at distribution centers around the country, to Communication Manager VoIP platforms.- From Summer of 2013 to Fall of 2014, I lead in the development of installation procedures and strategies on the IP Office platform for TJX Companies' Canadian-based retail stores, as they transitioned from Nortel BCM PBX's.My other responsibilities to the SME project team included working with customers in the development of call flows, menus, and assigning of system features in order to meet project goals; authoring of training & quick-reference materials for end-users; handling of move/add/change requests post-installation through IP Office software tools, such as Manager.

Responsible for managing customer accounts based out of NY/NJ metro area, Connecticut, Vermont and Pennsylvania. Was head estimator handling all large glass RFP's submitted by company's entire customer portfolio.

As a research analyst for the Wildcats sales team, I specialized in analyzing Nielsen ratings from the San Diego (KFMB), Lexington (WDKY), Indianapolis (WTTV) markets to name a few. I would compose quarterly reports and sales pitch-books to assist in sales strategies for the upcoming quarter to position Telerep's client-stations in each of my markets. As an account executive, I sold commercial air time in local markets to national advertising buyers. Markets included Tulsa, OK, Providence, RI Cincinnati, OH and New Orleans, LA among others.