I am a highly innovative and experienced professional with an impressive career in a number of industries with a recent concentration in Leadership, Marketing, Inside Sales, Customer Service, Quality/ Process Improvement, Project Management, CEM and Operations environments, with many years of progressive experience in strategic planning, leadership, team and business unit management. additional experience in the implementation and management of ACD/Dialer Systems (Avaya, Cisco, Aspect, five9, inContact), CRM Systems (Salesforce.com, five9, SAP, Goldmine, Agemni), WFM Systems (Nice, Aspect, Avaya), Quality management Programs/Systems (Nice, SAP) Marketing (Google PPC, Hubspot, Pardot, SEO, Social Media, Email, Direct Mail).As an expert adept in leading teams in providing customer-centric touches which translate in higher acquisition and retention results, hereby impacting the corporate bottom line, as well as managing customer advocacy programs designed to build loyal customer bases and consistent referral sources. Thereby increasing revenue results through the development of new customer bases/segments and improved diminished customer defection.Throughout my career, I have demonstrated proven track records of successful implementation of various business unit tactical initiatives, which supports the organizations overreaching strategic objectives. I am continually challenging myself through specific continuous learning goals, geared to compliment my current skill set and to further prepare me for the ever-evolving needs presented in today’s business environments.Specialties: • Leadership Development & Process Improvement • Inbound Marketing & Branding strategies• Cross-Functional & Core Team Development • Marketing & Sales Automation• CRM/CEM/Workforce /Sales Force Automation & Improvement• Salesforce.com Administrator Training• Quality & Process Improvement• Workforce Management • Performance Management Strategies• Budgets & Forecasting