Vice President Of Contact Center Operations
CurrentBuilt and continue to lead all Sales and Customer Support business units in exceeding all defined performance objectives, consisting of over 62% growth on the last five years with over 50 million in revenue. Created and a maintain a culture defined by going beyond the "WOW" in all aspects of professional and growth expectations by concentrating on solutions-based management concepts and fostering an environment of performance management, coupled with introducing cutting edge technology to provide a dynamic internal and external customer experience. Implemented and integrated contact center and marketing cloud-based technologies (Salesforce, Nice, Invoca, five9, Infusionsoft, Omni-channel implementation and currently part of the implementation team for our ERP solution – NetSuite). Lead and manage projects management teams for projects with Marketing, Business Development, Product Merchandising and Operations to identify opportunities for improvement and implement solutions.