Sean Cottrell Email & Phone Number

US

Corona Del Mar, California, US

• Kareo acquired DoctorBase’s patient engagement software in March 2015. In 2016, Kareo launched the first complete platform for independent medical practices. The system includes three modules (Clinical, Billing, and.
• Led cross-functional teams of designers, engineers, trainers, product marketers and other stakeholders in successful monthly feature releases
• Developed, maintained, and curated a roadmap for high, medium, low impact features as well as order of operations to facilitate a smooth transition of product
• Worked closely with Product Marketing on GTM strategy and positioning for sales enablement: base and net new customers
• Analyzed and merged complex data sets to determine where and how to maximize acquisition and retention of customers
• Maintained close relationships with heads of all customer facing departments and provided product specific training as needed: support, onboarding/success, sales, and retention teams

Irvine, CA, US

• DoctorBase was a software application that helped private practice doctors better engage with and retain patients. As part of the founding team, I helped turn an idea into a commercially viable product that connected.
• Managed all day-to-day operations and teams, including sales, support and success, accounting, finance, marketing, and engineering
• Led efforts to integrate our product with legacy on site server-based practice management systems
• Worked with engineering to solve complex technical problems to ensure system health and customer satisfaction (integrations, installations, server scaling, etc.)
• Developed a nuanced onboarding process that involved sales and success teams working together to address customer specific needs to ensure success and retention of customers
• Built and maintained a comprehensive overall company health KPI dashboard

Woburn, MA, US