Sean Cox Email & Phone Number

Phoenix, Arizona, United States

• Monitor and analyze data to confirm good data quality for $6.5B of state aid payment allocation.
• Student data analysis and reporting including daily monitoring and monthly comprehensive analysis.
• Financial data analysis and reporting for state and federal government, such as superintendent annual financial report, F33 and NPEF.
• Recurring data requests for both internal/external state agencies, and data requests from school/charter districts and public.
• User acceptance testing (new system, modification, and enhancement for the existing system as well)
• Generation of an open enrollment report - a comprehensive report presenting average daily membership based on resident, non-resident and open enrollment by both local education agency and county level.

Tucson, Arizona, United States

• Core Responsbilities:
• Consolidate and harmonize DOT complaint data and Net Promoter Scores to create a comprehensive dataset for analysis.
• Utilize statistical techniques to determine the degree of correlation between DOT complaints and Net Promoter Scores, identifying potential causative factors and key drivers for predicted performance.
• Analyze the data across different customer segments, flight routes, work areas, and service categories to identify specific areas of concern and excellence.
• Investigate the underlying causes of significant correlations, pinpointing operational, customer service, or other factors that may be contributing to the observed trends.
• Based on the findings, propose actionable recommendations for Frontier Airlines to enhance customer satisfaction, mitigate complaints, and improve overall Net Promoter Score

Tucson, Arizona, United States

• Managed daily operations of two recreation and wellness facilities of a combined 130,000 sq ft. to ensure cleanliness, safety, and wellbeing of all visitors.
• Provided customer service to over 8,000 weekly visitors by creating a welcoming environment, finalizing sales, answering questions, and resolving conflicts.
• Oversaw three employees each shift by leading them in task completion.
• Served as the first responder to medical emergencies, evaluations, and incidents.
• Completed detailed written maintenance requests, shift reports, and incident reports.
• Awarded Manager of the Year in 2024.

Tucson, Arizona, United States

• Ensured the cleanliness and safety of two recreation and wellness facilities of a combined 130,000 sq ft. by completing the cleaning of equipment and enforcing safety policies.
• Provided customer service by welcoming in over 8,000 weekly visitors, answering questions, and renting our equipment.
• Assisted in emergencies, evacuations, injuries, incidents, and the completion of reports.

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: University of Arizona Esports Team (League of Legends), Esports Club, Eller Partnerships Office, Case Competition

Education record

Education record

Activities and Societies: Varsity Swim Team, Varsity Tennis Team, Junior Varsity Basketball Team, Debate Club.