Sean Potter Email & Phone Number

Vienna, Va, Us

Charlotte, North Carolina, United States

- Customer Support: Handled support tickets, resolving issues efficiently to ensure customer satisfaction.- Training Programs: Designed and implemented training programs for new customers to effectively use the P4 Solution. This includes regularly leading in-person and online training sessions with new users.- Project Management: Managed implementation projects, ensuring timely and successful delivery of solutions.- Technical Skills: Utilize SQL for customer information management and proficiently navigate the Zendesk Platform and Microsoft 360 Suite to create scalable solutions for customer support.

Charlotte, North Carolina, United States

Responsible for the on-boarding, training, and success of new customers using the Ekos Business Management Software.Accomplishments: Created over 40 knowledgebase videos that effectively communicated important workflows and features to new users.

Purcellville, Virginia, United States

Responsible for facilitating all event and rental bookings for both daytime events of up to 50 guests and overnight stays of up to 16 guests at the Heigh Torr Estate. Regular duties included communication with potential renters, on-site walk throughs with clients and vendors to discuss logistics and layout, coordinating necessary resources in preparation for each rental, scheduling necessary maintenance to ensure a luxury experience, and attending all events to aid in set up, activities, and clean up. Additional responsibilities included market analysis, identifying areas of the facility in need of improvement, and overseeing the recommended upgrades and remodels.

Wilmington, North Carolina Area

Primarily responsible for working with independent pharmacies and wholesalers to implement the P4 Demand Forecasting and Inventory Optimization Solution. In this position, I worked closely with business owners and purchasing departments to successfully streamline their purchasing practices and optimize their inventory. My responsibilities covered the full range of on-boarding activities including customer consultation, data input into a Microsoft SQL Server database, writing and maintaining the user manual, instructor lead training sessions both in person and via screen sharing, and user support after implementation to help troubleshoot system issues. Internally, I was also responsible for tracking each account’s progress in Asana and reporting updates on a weekly basis. Because of the small size of the company, I was also heavily involved with sales demos, strategic marketing, and website development. In this position, I proved my ability to lead others proactively, think through questions critically, communicate with empathy, and approach challenges creatively.

Wilmington, North Carolina, United States

Lead on-site SCUBA diving courses both in the classroom and in open water for a range of certification levels. In this role I kept a positive and professional relationship with all customers and students, was clear and consistent in all written and verbal communication, was organized in both the required paper work as well as the dive gear needed for students and specific activities, and was always focused on maintaining a safe environment for students to learn and push their own limits.

University Of North Carolina Wilmington

Handle budgeting and fundraising for UNCW Student Ambassadors

Wrightsville Beach, Nc

Helped customers find the products to best fit their needs including dive gear and charters.

Berryville, Va