As the Director of TechOps at S90, I am at the forefront of driving technological excellence and operational efficiency in the dynamic landscape of Managed Services. With a passion for innovation and a proven track record in leading high-performing technical teams, I play a pivotal role in ensuring the seamless delivery of IT solutions to our diverse client base.*Key Achievements:- Spearheaded the implementation of cutting-edge technologies and workflows, resulting in a 150% increase in overall operational efficiency. More than doubling the per technician output.- Successfully led the team through the seamless integration of our platform with our vendors and partners, enhancing our service capabilities and client satisfaction.- Implemented proactive monitoring and preventive maintenance strategies, reducing system downtime by 80% across all Clients.*Leadership and Strategy:- Provide strategic direction for the TechOps department, aligning technology initiatives with overall business objectives.- Foster a collaborative and innovative team culture, empowering technical professionals to excel in their roles.- Develop and execute comprehensive IT strategies to meet the evolving needs of clients and stay ahead in the competitive MSP landscape.*Client Engagement:- Act as a key point of contact for major clients, ensuring their technology needs are met with precision and excellence.- Collaborate closely with clients to understand their business challenges, offering tailored IT solutions that drive business growth and resilience.*Technology Stack:- Proficient in Kaseya/Datto/Autotask platform, HPE, Fortinet, Microsoft 365/Azure and AWS platforms.- Stay abreast of industry trends and emerging technologies, ensuring our services remain at the forefront of innovation.*Team Collaboration:- Foster a collaborative environment, encouraging cross-functional collaboration between technical teams, project management, and client services.