Sean Warner Email & Phone Number

Waterbury Center, Vermont, United States

Assist patients and providers

South Burlington, VT

• Process data files daily for multiple systems
• Update providers and facilities within the primary data systems
• Follow established procedures to process insurance claims as required
• Follow IRS guidelines for provider and facility W9 records

Burlington, Vermont Area

• Partnered with Customer Care, senior leadership, Escalations, and Communications Operations (dispatch) to make sure customers received high-level service. Handled average of 3.3K orders per year and made sure orders.
• Supported data accuracy and customer satisfaction by making daily calls to customers for new and completed orders.
• Timely responses to internal and external customer inquiries.
• Assisted team members with physical computer and network issues by phone, in person and via direct computer connection.
• Assisted coworkers with software issues, either in person or via instant messaging, resolving issues with little to no downtime.
• Created MS Access database, facilitating tracking, routing, and distribution of work orders to business partners.

Burlington, Vermont Area

• Contributed to daily routing of next day’s work to technicians to ensure each order was routed to appropriate technician depending on training and abilities.
• Performed daily analysis of assigned work orders before technicians were sent into field, confirming accuracy of customer rates and services.
• Prepared potential underground orders in need of confirmation by assigning, tracking, and completing work orders through billing system.
• Employed MS Access, making and tracking work assignments and monitoring completed work orders.
• Resolved customer issues through use of underground work order escalations and timeline escalations.
• Created MS Access database, providing method used by warehouse team to keep technicians’ stock of supplies and customer premise equipment (CPE) up-to-date at all times.

Burlington, Vermont Area

• Assigned new work to technicians. Closed completed orders and canceled orders when required. Pre-called customers to ascertain that technician was still required and if possible, troubleshot via phone. Assisted with.
• Operated as 1st shift as dispatcher, closing completed orders and assigning new orders as required.
• Supported operations by working 2nd shift as dispatcher until Customer Care closed each evening, then began accepting customer calls.
• Assisted customers with billing and technical issues as required, creating scheduled technician visits for customers.
• Worked 3rd shift, fielding customer service calls and monitoring region for any service outages.