Oversee Business Operations Cultivate professional relationships with vendors and product representatives Establish, implement and review Company Policies and Procedures Interview/hire/train/evaluate employee performanceDevelop both long-term plans and Blitz Marketing Strategies Increased overall revenue, business productivity, and operational efficiencyCreated a positive community perspective and reputation of the business Product ordering, auditing, inventory, and evaluationSchedule and book all on-premise entertainment Customer relations/serviceConflict resolution/experienceProblem solving utilizing analytical/critical thinking skillsEvents organization and coordination

Oversee daily operations in PNC Plaza (Tower, 1 PNC, 2 PNC, 3 PNC)Manage staff of 15-20 employeesPrimary manager/contact for ISS' largest account and client in the Western PA regionFacilitate and ensure timely execution of ISS transactions with various PNC departmentsOverall responsibility for actions/events occurring during business hours

• Supervision of 160+ individual accounts & remote sites• Management & supervision of Sub-contractors• P/L budgets & forecasting • Successfully planned, coordinated & executed Fall Project Schedule for 160+ remote sites• Ordering of supplies/inventory control/distribution• Develop positive & trusting relationships with Property & Branch Managers• On-site inspections/walk-thrus with Property & Branch Managers• Handle work-orders and deliver positive results in a timely manner • Focused on proactive measures and processes• Responsible for interviewing/discipline & termination processes