Breathing new energy into a Nashville legacy while building towards future growth for the group and the industry

• Built first in-house F&B program with seven different F&B concepts. Directly responsible for the American brasserie, craft café, cocktail bar and in-room dining. Additionally, provided support to the night club, dive bar and sandwich shop operations.• Developed all operational systems: training programs, tip and payroll systems, sales and labor reporting, pre & post opening budget & forecasting, sales programs & training, OS&E purchasing and restaurant/hotel technology integration.• Drove top and bottom line revenue through high standards of service, grass-roots/social/traditional marketing and innovation. • Lead and trained management, 40+ servers/bartenders and a team of cooks. Results include high retention rates, a reputation for great service with a positive work environment that supports the growth of its employees.• Achieved record breaking sales (+30% YOY) and brand building during the height of the pandemic during key periods (Fri-Sun)

• Opening F&B General Manager

• Consistently awarded top teacher/salesperson for driving highest studio sales month over month• Delivered 70-90% conversion rate on successive lesson packages• Coached clients of various backgrounds on self-development, relationship-management & investing in luxury/entertainment

• Developed operational and financial systems to minimize food cost• Managed new and existing vendor relationships, sourcing the highest quality products in local and national markets• Led kitchen of 20+ cooks, driving standards of excellence in food quality, facility maintenance, and employee productivity

• Collaborated with SVP & 7-person leadership team to reinvent Sears Holding’s retail business model• Launched & monitored cross-functional & company-wide social commerce, e-commerce, & in-store programs• Managed monthly SYW Board of Director meetings: prepared board presentations, recorded minutes, & disseminated action items

• Automated and cut completion time of daily/weekly reporting by 50% within first 3 months• Developed models leveraging SHC’s “Big Data” assets to drive informed, data driven decision making• Coordinated with senior leaders and HR to develop initiatives for Finance Development Program that align with SHC’s evolving business strategy

• Performed routines on national television in front of 20 million+ viewers