As a Senior Consultant, I provide technical expertise and strategic guidance to support organizations undergoing digital transformations. My focus is on optimizing business processes, implementing innovative technologies, and improving operational efficiencies. I lead cross-functional teams, manage complex projects, and deliver scalable solutions that align with organizational objectives that drive measurable business outcomes.Key Achievements• Orchestrated the end-to-end delivery of a collections automation software for 80+ users, overseeing technical program management, change management, and user onboarding. This strategic initiative reduced DSO by 10% and increased Current AR by 10%, enhancing cash flow by $30MM within first five months of automation.• Led a development team, guiding the ideation, requirements gathering, UAT, and UX/UI design for a centralized AR dispute resolution application. This solution enabled internal and external collaboration on invoice discrepancies, resulting in a 75% decrease in email communications and a 50% improvement in billing error resolution time.• Integrated Snowflake cloud data warehousing data with collections software data to create a unified Power BI reporting system, enhancing collector portfolio analytics and optimizing account distribution boosting departmental efficiency by 30%.• Executed a migration plan from a legacy Microsoft Access database to SQL, leveraging Visio to document key business process maps. The optimized future-state process significantly improved data security, reducing inaccuracies and cutting system failures by 50%.

As an IT Systems Analyst, I supported and enhanced back-office applications while driving the successful implementation of new Vendor Management System (VMS) software. My responsibilities included managing agile workflows, facilitating cross-functional collaboration, and delivering innovative solutions to improve operational efficiency. I specialized in automating processes, optimizing data integrity, and aligning technical solutions with business objectives to enable scalable growth.Key Achievements• Orchestrated the development and delivery of new VMS software by designing, building, testing, and implementing features. Prioritized the product backlog based on business value, increasing sprint team throughput by 10% and delivering on-time increments.• Streamlined financial operations through the implementation of end-to-end lockbox automation using SnapLogic and Oracle SOAP APIs. This resulted in a 5%+ increase in user capacity release and enhanced data fidelity.• Achieved $2M+ in recognized revenue by designing, testing, and releasing custom integrations between Salesforce and Oracle Cloud, stabilizing critical data elements and consolidating operational pipelines.• Architected a scalable customer data hierarchy redesign, enabling use cases for 30+ profit centers and thousands of users. Collaborated with IT and business SMEs to improve reporting accuracy and decision-making.• Reduced inbound service tickets by 90% in two months by redesigning user support workflows and soliciting feedback at critical post-service points. Delivered technical training and documentation to address common system pain points.• Enhanced operational reporting efficiency by 20% through designing and launching an ETL process that standardized customer data for analytics. Cleaned and transformed legacy routing system data for seamless integration into Salesforce.

As a Business Analyst in the AR department supporting financial applications, I specialized in bridging the gap between business needs and technical solutions. My expertise included requirements elicitation, user acceptance testing (UAT), and ensuring data accuracy across SQL databases and financial systems. I contributed to strategic initiatives such as workflow automation, revenue reconciliation, and system transformations, which resulted in significant efficiency gains and enhanced decision-making.Key Achievements• Orchestrated end-to-end User Acceptance Testing (UAT) for a proprietary ratings platform, coordinating across AR, billing, collections, and tax departments, reducing post-implementation errors by 40%.• Designed and deployed a centralized data repository for refund processing, increasing capacity release for the core user base by over 25% and improving processing times by 30% for L1 through L5.• Executed a gap analysis with the international accounting team, identifying discrepancies in global tax rates and collaborating with developers to implement and validate updates, ensuring compliance and avoiding regulatory penalties.• Proactively identified and resolved billing discrepancies during revenue reconciliations, ensuring compliance and accuracy across monthly, quarterly, and yearly close cycles, contributing to a 15% improvement in reconciliation efficiency.• Redesigned financial reporting by automating key reports for revenue and general accounting teams, streamlining workflows as part of a transformation team transitioning from Oracle to SAP S/4HANA, and improving report accuracy and accessibility.

As a Data Analyst in the HR department, I provided strategic insights and operational support to improve workforce management, enhance reporting accuracy, and streamline HR processes. My responsibilities included analyzing employee data, automating reporting workflows, and delivering actionable recommendations to leadership for resource allocation and organizational decision-making.Key Achievements• Designed and delivered interactive dashboards in Tableau and Excel, highlighting HR performance metrics driving data-driven strategies for leadership.• Spearheaded the automation of monthly reporting workflows using advanced Excel functionalities, reducing processing time by 30% and improving the reliability of workforce data analytics.• Documented and transformed manual data collection process into automated systems within three months, elevating data quality and saving 20+ hours of labor weekly.

As an Accounts Receivable (AR) Research Analyst in the Billing Department, I optimized billing processes, enhanced financial tracking, and ensured accurate and timely reporting. My role involved analyzing and resolving discrepancies, improving client satisfaction, and driving operational efficiency to support business objectives.Key Achievements• Minimized billing disputes by introducing robust error-detection methodologies, reducing billing errors by 30% and decreased the department’s DSO by two days.• Implemented cross-functional collaboration with IT and finance teams to automate reconciliation tasks, saving 15+ hours per week and improving data integrity.• Streamlined billing accuracy by proactively extracting client information from SAP, identifying rate discrepancies, and implementing corrections before period close, increasing billing accuracy by 15% and client satisfaction scores by 20%.

As a Business Systems Analyst Intern in the PMO, I contributed to process optimization, stakeholder collaboration, and compliance with industry regulations. My role involved gathering requirements, analyzing consumer behavior, and assisting in the development of innovative solutions to address operational inefficiencies and enhance communication strategies.Key Achievements• Coordinated stakeholder interviews and requirements-gathering sessions, delivering clear and actionable documentation that streamlined the project scoping phase by 30%.• Collaborated with cross-functional teams of analysts and project managers to deliver a process redesign initiative, enhancing operational workflows and saving an estimated 10+ hours weekly.• Designed system workflows and recommended improvements, ensuring alignment with both technical and business objectives to improve solution delivery outcomes.

Caddied for club members on a weekly basis and provided detailed expert advice on course strategy and shot selection. Managed day-to-day club operations to ensure a smooth and enjoyable member experience, both on a daily basis and during various golf events.