Sean Bishop Email & Phone Number

Surprise, AZ, US

New York, NY, US

• Fulfilled roles of Project Manager, Product Owner, and Data Sourcing Functional Lead/Analyst on multi-year, multi-workstream initiatives for a multi-national Fortune Global 500 Financial Services organization (American.
• Major projects included (1) data warehouse to support automation of financial regulatory reporting and (2) enterprise platform modernization for Finance data acquisition, enrichment, and provisioning in support of use.
• Created and managed project and program plans, managed teams of business and IT resources to achieve completion of milestone deliverables using the Agile development methodology, responsible for issue and risk.
• Elicited and reviewed business and data requirements, performed data profiling/analysis using various tools & technologies, developed functional design to source data from the appropriate systems of record, documented.
• Developed user acceptance test cases based on business and data requirements, executed and documented test results and defects, performed root cause analysis, and validated implemented solutions.

Houston, Texas, US

• Performed overall program, account, and financial (P&L) management activities for multiple analytics and data management projects for a Large International Retailer (Walmart).
• Managed project teams of 30+ global consultants performing process and technical improvements for business critical store operations reports and dashboards, 5+ architects providing business consulting and data model.
• Performed customer relationship management, issue and risk management, resource management, account forecasting, and business growth/development.
• Identified new opportunities and leveraged project delivery success to secure incremental business with multiple customer business groups, leading proposals and engaging/managing support from other internal practices.

St Louis, MO 63141, MO, US

• Managed a team of 10 consultants performing business process and technical performance improvements for business critical scheduling and reporting applications, as well as installation and configuration of ETL and.
• Performed overall program management and execution, issue and risk management.
• Planned / executed training, knowledge transfer, and transition for offshore (China) resources.

London, United Kingdom, GB

• Directed all aspects of customer relationship with direct responsibility for achieving revenue & margin targets for a $20M account (Large International Hotel Chain).
• Managed a team of 100+ consultants performing application development and maintenance tasks via the Global Delivery Model (75% India, 25% US).
• Managed all aspects of the service delivery organization through achievement of Service Levels, including budget, quality, performance, and system availability goals.
• Secured incremental revenue of greater than 50% of the customer's base annual commitment while improving margin performance by 100%.
• Utilized strong leadership to repair a troubled situation while achieving historically high customer and employee satisfaction levels driving successful contract re-negotiation.

London, United Kingdom, GB

• Managed "near-shore" development center, including a team of 500+ consultants and 10+ Project Managers providing Application Outsourcing and Staffing solutions to Fortune 500 Financial Services, Automotive, Health Care.
• Managed all aspects of the service delivery organization through achievement of financial and service level targets, achieving revenue and margin goals across the $45M operation while reducing SG&A by 50% and achieving.
• Established a cohesive and productive management team by focusing on setting & measuring goals, succession planning, cross-training, and career development.
• Provided tactical and strategic support to the Sales organization for regional & global pursuits, generating packaged solution sets based on engagement success stories.
• Established a unified Quality Management System across multiple engagements, which led directly to a successful assessment of the operation at CMMi Level 5.

London, United Kingdom, GB

• Directly managed a team of support and development teams varying in size from 10 to 90 technical and management staff responsible for all aspects of service delivery, including 24x7 production support, user support.
• Established and maintained strong internal and external customer satisfaction levels via quality delivery, consistent communications, and effective relationship management.
• Designed and implemented initiatives to improve quality and communications while taking on additional scope and replacing 30% of existing team without affecting performance.
• Successfully managed engagement teams through increases in application criticality and service levels, instrumental in securing contract renewal & expansion.
• Received Keane Leadership Award in 2003 for outstanding performance.

• Managed multiple Internet Call Manager development projects, as well as internationalization, standard project life cycle/deliverables, and ISO 9001 compliance.
• Performed budget planning, staffing, process improvement, and service delivery management.

Toronto, Ontario, CA

• Managed a team of 50+ professionals developing a Communications Management System. Successfully delivered on all milestone payments with a total fixed price contract value of $15M.
• Successfully delivered 3 large subset builds of integrated code. Prepared detailed technical proposals, participated in contract negotiations and audits, evaluated cost and schedule impact.
• Performed roles of Design Authority, Oracle Technical Team Lead, and Oracle DBA.

CA

• Performed design, code, and test activities for the Boeing 777 Air Supply and Cabin Pressure Control System and the MD-11 Air Conditioning System.
• Supervised a team of 3-5 developers and testers, successfully delivered 10+ code releases and multiple releases of plan, requirements, design, and test documents.
• Named Outstanding Employee of the Year in 1992.