Sean Deja Email & Phone Number

Byron Center, Michigan, United States

Caledonia, Mi

Detail-focused Data Analyst with knowledge in data management, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans.

Caledonia, Michigan, United States

Managed performance reviews for up to 18 employees, analyzing individual employee achievements and overall trends in contact center metrics. Identified key performance indicators for Service Advocates to define clear, attainable landmarks for performance measurement. Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.

Caledonia, Michigan, United States

Quickly learned new skills and applied them to daily contact center tasks. Offered friendly and efficient service to customers via phone calls and non-phone engagements, handled challenging situations with ease.

Managed operations of the region's largest event rental company, with annual sales of $1M. Aside from running the day-to-day operations, and maintaining as well as helping to grow the customer base, responsibilities included: * Immediate supervisor to a staff of eight employees * Customer service and inside sales * Managed and organized client accounts * Resolved conflicts and maintained customer relations * Coordinated delivery schedules and truck routes * Assisted in determining annual operating budgets