Sean Delaney Email & Phone Number

Manhattan, New York, United States

- Engage with guests in person and through digital platforms to anticipate and fulfill their needs, ensuring a seamless and enjoyable experience throughout their stay- Maintain cleanliness and organization in both guest areas and behind-the-scenes spaces, creating a welcoming and efficient environment for guests and colleagues alike- Provide flexible support to the back-of-house team as needed, including quality inspections for housekeeping, inventory checks, and resolving minor maintenance or technology issues across multiple Sonder properties in the local market- Assist leadership with administrative tasks to facilitate smooth operations and contribute to ongoing enhancements in the guest experience

New York, New York, United States

- Conducted training sessions for new hires on front desk operations and responsibilities- Assumed the role of Manager on Duty, effectively resolving guest issues and ensuring smooth operations- Oversaw the inventory management of rooms to maintain optimal availability- Developed and implemented updated Standard Operating Procedures (SOPs) for front desk operations- Managed the scheduling of Front Desk Agents and facilitated payroll processing for all staff members

New York, New York, United States

New York, New York, United States

New York, New York, United States

- Managed cash transactions, coordinated seating arrangements through OpenTable, and processed delivery orders for the restaurant- Contributed to the successful launch of the restaurant during its grand opening phase, ensuring smooth operations and exceptional guest experiences- Supported bartenders by assisting with preparing garnishes, restocking bar supplies, and maintaining cleanliness and organization of bar area- Collaborated with servers and kitchen staff to ensure efficient flow of service, including managing waitlists and optimizing table turnover

Williamsburg

- Directed training and staff development initiatives, optimizing productivity and revenue potential by overseeing the growth of a team of over 20 members- Developed and executed merchandising strategies to highlight featured products and enhance sales performance- Cultivated a positive work environment characterized by collaboration, mutual respect, and high morale- Conducted daily audits of departmental needs and forecasted requirements, effectively managing procurement of products and supplies within budgetary constraints

Ball State University

-Organized displays for catering events-Provided notable guests with professional and confidential service

Ball State University

-Oversaw and assisted with installations and tear downs of exhibitions-Acted as an art liaison for visiting artists-Worked closely with art gallery directors to ensure day-to-day operations ran smoothly

Muncie, Indiana Area

-Responsible for renting cars and sales of protection packages-Followed up with clients about service satisfaction

Muncie, Indiana Area

-Created and implemented a pro-LGBTQ+ interactive art exhibit in response to Indiana's Religious Freedom Restoration Act-Ensured that guests needs were accommodated

Indianapolis, Indiana Area

-Represented Foward Magazine and various clothing brands-Promoted the magazine across social media platforms-Collaborated with a variety of companies and brands on projects-Took direction from photographers and stylists

Fishers, Indiana

During my time as a camp counselor, I facilitated children in creating new experiences, skill building, and created a lasting sense of community and friendship. I kept children safe and communicated with parents often. I led and actively participated in sports and games with the children, was able to effectively monitor behavior while using appropriate discipline techniques and develop age appropriate activities.

Fishers, Indiana

I provided excellent customer service, answered any questions patrons had, communicated effectively with kitchen staff and management, took call-in orders and was able to communicate in an appropriate and professional manner with customers and other employees.

Bachelor Of Science (B.S.), Organizational Communication, General

Activities and Societies: Ball State University Dance Marathon Executive Member

Education record