Sean Kaiser Email & Phone Number

Rogers, Ar, Us

Springdale, Ar, Us

Springdale, Ar, Us

As the Director of Business Development, I created long-term value for Bedford Camera and Video on Bedfords.com through marketing, ecommerce, customers service, order fulfillment and technology. I am developing and implementing strategies designed to create steady growth. Core Responsibilities:| Marketing & Advertising | Managing our team to execute successful SEO, PPC, email marketing and display advertising.| Ecommerce Products | Creating an effective plan for product listings and promotions. Utilizing technologies to boost average order value, online conversions and over all gross sales.| Customer Service & PR | Sustaining excellence through customer service by developing plans to positively engage customers pre and post sale. Working with our team to maximize technologies like product reviews, live chat customer service and video tutorial content.| Shipping & Fulfillment | Managing our ecommerce team, ensuring reliable and timely order delivery for a positive consumer experience. Developing relationships with shipping carriers, utilizing platforms and technologies to improve order fulfillment. Driven to bring long-term value which is the key to sustainability.

Springdale, Ar, Us

• Monitored and analyzed business trends across stores within the district; developed and implemented plans to maximize sales and meet or exceed goals within the district for all Key Performance Indicators including sales, payroll, expense control.• Ensured company selling and customer service standards were upheld consistently across stores in the district through effective coaching and training of store managers and staff.• Recruited, hired, and developed store managers that achieved excellence in all areas of measured performance to meet or exceed company business objectives.• Coached store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)• Ensured protection of company assets by meeting or exceeding established shrinkage goals within the district and developed new loss prevention strategies.• Directed, trained and supervised store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the Bedford brand.• Coordinated vendor trainings for sales staff and customer events.

Springdale, Ar, Us

• Accounted for all departments, ensuring a proficient work environment that was cost effective and delivered on-time services as well as met customer's retail needs through exceptional customer service.• Managed operational costs for retail and service departments. Developed and implemented analytical reporting to verify sales goals across varying facets for all retail stores.•Recruited, hired, and developed sales associates and staff that achieve excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management.• Performed inventory analysis and managed logistics and distribution of product for online orders. Created a custom reporting method utilizing Microsoft’s RMS Dynamics to better track and manage inventory, sales, and merchandise movement.• Provided ground level insight to executive leadership to help develop effective methodologies throughout the retail space.• Worked directly with customers to ensure retail satisfaction is met.• Established and maintained professional relationships with customers.• Cultivated relationships with local nonprofit groups whereby their needs could be met through product and/or services available from Bedford Camera & Video.

Springdale, Ar, Us

• Oversaw the creative team responsible for maintaining the content of the company’s web sites: Bedfords.com and Bedfordpix.com.• Responsible for brand consistency within eCommerce, marketing, and retail spaces.• Developed digital platforms for a greater eCommerce ROI to include the creation of a personalized shopping experience, thus driving effective onsite promotions and improving digital domains as needed to deliver a superior on-line experience. Online sales at Bedfords.com increased 183% from 2010 to 2011 and have continued to increase by another 49% since that time. Bedfordpix.com, saw sales growth in 2015 that were 2.5 times greater than the previous year.• Quadrupled eCommerce traffic in 5 years to average 22k sessions a month.• Managed the development and implementation of the company’s social media presence. Social reach has since grown to 22k emails and 19.5k Facebook connections from zero.• Worked with digital marketing firms to develop and implement online marketing programs intended to drive traffic and sales to website and retail stores.• Gathered and reported analytical data from web traffic, online sales, and digital marketing campaigns.• Integrated the aspects of social media, online content, and the company website to provide a complete source for supporting retail store consumers.• Developed new strategies to provide a better customer experience through the use of new and innovative technologies.• Oversaw online customer service and support efforts and improved the overall eCommerce experience.

Springdale, Ar, Us

•Launched Bedfords.com online store. •Managed the development and implementation of online marketing programs, intended to drive traffic and sales to website and retail stores. •Developed and maintained a search engine optimization strategy for planning, optimizing, implementing and analyzing natural and paid search engine marketing campaigns. •Gathered and reported analytical data from web traffic, online sales, and e-marketing campaigns. •Created marketing projects via interactive and non interactive multimedia for social media platforms and web marketing. •Managed online sales from listing and updating inventory of the online catalog to payment management and shipping.

Springdale, Ar, Us

•Managed the production of specialty photo products. •Maintained and operated a digital short run CMYK toner-based press, and a wide-format printer, for prints up to 44-inch in width, on various photographic media. •Operated large-format sublimation printer and digital heat press. •Worked with company executives to design and print advertisements, business cards and promotional pieces, as well as the production of client based projects of the aforementioned. •Maintained multiple workstations, including both Windows and Macintosh operating systems, printer and monitor color calibration, setup proper color management workflow.

Springdale, Ar, Us

•Managed the day to day operations for the sign and banner division of Bedford Camera & Video. •Responsibilities included overseeing the Creative and Production teams and establishing roles and responsibilities for new and existing team members. •Supported planning, development and implementation of projects. •Prepared analysis reports for capital expenditures to increase productivity and profitability. •Developed and maintained professional relationships with clients.