Sean D. Mack Email & Phone Number

New York, New York, Us

Boston, Massachussetts, Us

Hoboken, Nj, Us

Responsible for technology leadership for all enabling functions including cybersecurity, platform engineering, Site Reliability Engineering (SRE), end user services, and architecture. • Led transformation across cloud, DevOps, and service management (ITSM) resulting in 11% increase in velocity and 25% increase in mean time to resolve issues (MTTR) all while increasing employee engagement..• Drove cloud strategy and cost reduction program resulting in cost savings of $1.5M annually.• Received CIO 100 award in recognition of shared containerization and continuous integration and continuous development (CI/CD) platform.

New York, Us

Responsible for business and technology leadership of global technology firm focused on helping companies to run their infrastructure, operations, and cybersecurity more effectively and efficiently. • Built DevOps consulting practice serving as principal consultant for largest clients. Assisted in implementation of DevOps best practice leading to reduction in costs through automation.• Led the development and launch of open source operations management tools including best-in-class Synthetic User Monitoring tool, xSUM, and correlation and presentation engine, xView.

London, Gb

Led operations for all Pearson internal and external applications and services, including Service Desk, Network Operations Center (NOC), Helpdesk, Global Monitoring Engineering, Operations Technical Services, Site Reliability Engineering (DevOps), Service Management, and Global Monitoring Engineering. • Oversaw stability initiative, resulting in 39% reduction in customer impact time and 67% reduction in priority 1 incidents.• Drove alignment of 110 development teams with operational and business counterparts, using custom DevOps competency/KPI model that drove down defect ratios and time to market.

Costa Mesa, Ca, Us

Managed global Operations Service Desk, Application Operations, Client Development, and Helpdesk groups. • Led development of unified toolset, improving infrastructure management with significant success in reducing downtime and improving request resolution times.• Implemented customized ITIL-based operational model and process across all business groups, including Incident Management, Change Management, Service Request Management, and Problem Management

Seattle, Wa, Us

Managed NOC and Infrastructure teams for globally distributed web based customers,Including Rhapsody.com, RollingStone.com, Real.com, Film.com, AT&T Video, and RealArcade.com.• Coordinated strategic budget plan with business partners, ensuring alignment between business strategy and technology investment.• Built centralized Network Operations Center from ground-up, improving customer response and resolution times while helping close critical sales opportunities.

Us

Managed Development, Quality Assurance, Infrastructure, and Helpdesk groups.• Worked with business leaders to focus on delivering interactive solutions to our customers, increasing development business revenue by over 100%,• Developed company-wide development standards that incorporated generic, re-usable code components to improve time to market while reducing implementation costs.

Managed Telecommunications, Streaming Media, Systems, and Web Development divisions for streaming media company. • Worked closely with President and Chief Executive Officer to develop company strategy and align with three year plans.• Designed and built systems for web site and streaming media delivery, including distribution servers, dynamic name servers and network monitoring stations.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Computer And Information Science