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Apply an effective balance of IT, research, management, teamwork and communication skills in the development and management of Broome County’s voting system, the Board’s administrative processes, and www.broomevotes.com website; efforts result in virtually seamless and error free operations and outreach to diversified stakeholders.• Interface with voters via social media and on-line chat venues to assess concerns and build systems to facilitate processes encompassing 141 election districts.• Built website using NationBuilder platform and HTML5 achieving Search Engine Optimization (SEO) and ease of navigability; created layouts and content geared for effective communications and completion of web-based tasks.• Program ballots and voting machines; developed and update database reporting systems converting XML into HTML files to tabulate voting results.• Supervise and train interns ensuring consistency in all communications including blog posts and social media.

Teamed with owner in business development and operations of 2 companies specializing in the acquisition and sales of college textbooks starting as a brick and mortar retail store (Mando) and expanding into vendor on-line sales (Textbook Fetcher.Inc).• Provided executive leadership in development of logistics and oversight of warehouse, fulfillment, sales, customer relations, buy-back, distribution, hiring, employee relations and IT operations. • Developed LAN system comprised of 50+ computers using MS Access databases to manage and facilitate online order fulfillment, inventory and pricing; designed system to facilitate scanning and recording of inventory and immediate pricing significantly improving throughput working with REST API and cloud based systems; built sales databases. • On-call to troubleshoot and repair software and hardware; trained end-users in system operations. • Participated in the hiring and supervision of up to 80 employees.• Planned manual and computerized control processes to track and record in-bound and outbound shipments.• Set up over 60 buy-back sites throughout the country and maintained ongoing communications with buyers. • Monitored on-line sales via Amazon.com, Half.com, and Barnes and Noble on-line sites ensuring compliance to regulations covering refunds, tracking and customer service functions encompassing up to 18,000 customers.• Conducted sales calls to professors and campus administrators to introduce services and build sales.• Planned and managed the startup of retail book stores during early operations; conducted research to determine product mix and volumes based on student usage; identified product resources; designed and installed systems to control sales, inventory and other operations.

Installed and administered LAN network including 300 PCs and 1,200 end-users accounts.• Managed Exchange Server and Domain Controllers; conducted troubleshooting, maintenance and upgrades of computer network and provided end-user support.• Teamed with other technicians and administrators to develop Master Schedule for high school.