Sean Drinan Email & Phone Number

Melbourne, Victoria, Australia

Dublin, County Dublin, Ireland

- Billing of customer accounts ensuring accurate and timely issue of invoices to customers. - Rectified meter data faults and processed move in/move outs.- Supported in the delivery of Team KPI’s, providing reporting, analysis as required. - Comprehensive training of new staff members.- Managed the registration of customer accounts in Electric Ireland database. - Maintained the integrity of the customer database. - Worked with team to identify and implement Continuous… Show more - Billing of customer accounts ensuring accurate and timely issue of invoices to customers. - Rectified meter data faults and processed move in/move outs.- Supported in the delivery of Team KPI’s, providing reporting, analysis as required. - Comprehensive training of new staff members.- Managed the registration of customer accounts in Electric Ireland database. - Maintained the integrity of the customer database. - Worked with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & customer service improvement. - Provided excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints. - Supported key business projects. - Participated in user assistance testing for systems updates e.g. price changes as required. Show less

Cork, Ireland

- Key Member of Supply Chain management Supplier Set-Up team responsible for maintenance of vendor data.- Managed queries from suppliers relating to every aspect of supplier set-up. Achieved 80% reduction in outstanding supplier queries.- Responsible for managing monthly Key Performance Indicator (KPI) reports for Supplier Set-Up.- Established a new digital interface for Supplier Set-Up which eliminated inefficiencies.- Managed procurement Oracle master data and… Show more - Key Member of Supply Chain management Supplier Set-Up team responsible for maintenance of vendor data.- Managed queries from suppliers relating to every aspect of supplier set-up. Achieved 80% reduction in outstanding supplier queries.- Responsible for managing monthly Key Performance Indicator (KPI) reports for Supplier Set-Up.- Established a new digital interface for Supplier Set-Up which eliminated inefficiencies.- Managed procurement Oracle master data and user access.- Created and maintained new Standard Operating Procedures (SOPs) to provide guidance where none existed previously.- Liaised with relevant internal departments and teams regarding supplier queries, including Legal, Contract Administration, IT, and Buyers. Show less

County Cork, Ireland

- Busy restaurant located in Cork City Centre. - I have the ability to build relationships with colleagues and customers and ensure mutual satisfaction. - Capable of training new members of staff.- I am customer orientated and have working knowledge of the cash register and any ordering information system. - I am patient and friendly, with demonstrated experience in problem solving.- Displayed strong work ethic by maintaining 24-30 hour working weeks throughout the… Show more - Busy restaurant located in Cork City Centre. - I have the ability to build relationships with colleagues and customers and ensure mutual satisfaction. - Capable of training new members of staff.- I am customer orientated and have working knowledge of the cash register and any ordering information system. - I am patient and friendly, with demonstrated experience in problem solving.- Displayed strong work ethic by maintaining 24-30 hour working weeks throughout the college year while developing excellent communication and customer service skills dealing with the public, their queries and complaints. Show less

Business/Commerce, General

Education record