Sean D'Sauveterre Email & Phone Number

Port Orchard, Wa, Us

Port Orchard, Wa, Us

United States

Salt Lake County, Utah, United States

Responsibilities include troubleshooting user technical support issues, identifying problem(s)/concern(s), providing suggestions on long-term solutions, and documenting solutions in detail. Install new proprietary technology and train users on its applicationProvide High-Quality Service – walking customers through problem-solving steps. Support in-house and external software. Assist co-workers as needed in areas such as product knowledge, hardware basics, and operating system basics. Document solutions, common calls, and concerns through the knowledge base, email, and/or other reporting methods available. Install software and upgrades for customers through networking channels.Handheld Addroid phone software/hardware troubleshooting.

Salt Lake County, Utah, United States

Responsibilities include troubleshooting user technical support issues, identifying problem(s)/concern(s), providing suggestions on long-term solutions, and documenting solutions in detail. Install new proprietary technology and train users on its applicationProvide High-Quality Service – patiently walking customers through problem-solving steps. Support in-house and external software. Assist co-workers as needed in areas such as product knowledge, hardware basics, operating system basics. Document solutions, common calls, and concerns through the knowledge base, email, and/or other reporting methods available. Install software and upgrades for customers through networking channels.

American Fork, Ut

Responsible to efficiently answer and troubleshoot customer calls, identify problem(s)/concern(s), provide suggestions on long-term solutions and document solutions in detail..● Provide High-Quality Service – patiently walking customers through problems-solving steps.● Utilize available resources (knowledge base, call logs, other TSMs) to troubleshoot and diagnose customer’s concerns.● Assist co-workers as needed in areas such as product knowledge, hardware basics, operating system basics, troubleshooting skills, customer service skills, time management, and organizational skills.● Participate in testing and/or reproducing customer’s concerns in current applications.● Document solutions, common calls, and concerns through the knowledge base, email, and/or other reporting methods available.● Handle escalated offices with professionalism and patience.● Install software and upgrades for customers through networking channels.● Assist with new technician and team training.

Responsible to support in office technical issues, identify problem(s)/concern(s), provide suggestions on long-term solutions, anddocument solutions in detail.● PC imaging● Program installation● Windows OS troubleshooting● Network configuration● VoIP phone installation and setup● Software troubleshooting● VDI troubleshooting● Bitlocker management● Active Directory user and domain management

United States

Responsible for efficiently troubleshooting employee issues, identifying problem(s)/concern(s), providing and implementing suggestions on long-term solutions, and documenting solutions in detail.● Provide day-to-day technical support to employees for network infrastructure and internal client systems software and hardware.● Utilize Asana to log, update and manage Helpdesk tickets and service requests.● Provide courteous and timely responses to helpdesk tickets and other requests for support.● Install, configure, and troubleshoot desktop and laptop systems, workstations servers, telephony, and network equipment.● Image, configure, and deploy PC and Mac Computers.● Install software and applications.● Take a proactive approach to computer and network performance issues.● Participate in the development of IT and infrastructure projects.● Document and track IT assets, services, and infrastructure.● Recommend, schedule, and perform software improvements and upgrades.

Buffalo/Niagara, New York Area

Handle configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or). Handle escalatedissues that Level 1 support is not equipped to handle.• Answer questions and inquiries from customers via the Telephone, Email and Chat, using established fact-findingprocedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiaritywith software applications• Provide timely and complete resolution of user problems/issues with customer satisfaction being the goal;customers may be any technology user across Sodexo• Gather data on customer issues and conducting test case scenarios to confirm and understand rootproblem/issue cause(s); this assists in selecting the most appropriate problem solving technique for the situation;problems and issues suspected of impacting many, or all, other customers will be escalated to the CustomerService Manager for handling• Track and investigate customer calls through a ticketing system (Ivanti); documenting problem solving techniquesin an automated knowledge base tool (SharePoint)• Participate in on-the-job training to increase and maintain job competency in the areas of dealing with difficultcustomers, business writing and presentation skills, computer technology used at Sodexo, and coping withworkplace stress• Installing Carbonite Endpoint, backing up data and recovery of data from few files to full disk restoration.

Coupeville, Washington

• Responsible for the daily upkeep, data integrity and troubleshooting of EMR - GE Centricity Practice Solutions and Centricity Practice Management• Responsible for incoming and outgoing EMR interface data and vendors • Work closely with clinical personnel to ensure accurate, relevant information is available in a timely manner• Responsible for developing and providing initial and refresher technology training materials• Responsible to provide classroom training related to the use of EMR and supportive software• Responsible for assessing, advising and implementing EMR best practices• Responsible to develop action plans for user accuracy, data integrity and system reliability• Responsible for opening support cases with vendors and documenting software problems and solutions• Assist in the development and review of policies and procedures relating to the introduction, use, evaluation and modification of EMR applications; HIPAA/HITECH compliance and other technology applications• Report any discrepancies in user’s compliance with established computer policies and procedures• Computer hardware repair and troubleshooting• Troubleshoot and resolve server based printer issues• Adding and removing users from EMR

Greater Chicago Area

The En-Abled Vet Information Services (IS) Internship (http://enabled-vet.org) is giving me a more rounded comprehension of how the professional IS department works within a large scale business environment. This program also demonstrates how to tackle real world problems with Users or computer/network systems.Shadowing Rush’s three IS support: Level 1 Help Desk, Level 2 Field Technicians, and Level 3 End User Technology support I aided with Install permissions and programs for individual users, troubleshooting technical hardware issues, and tracing and repair software errors. I worked with iSupport IT helpdesk software to escalate trouble tickets. I also assisted with return shipping of outdated computer systems to manufacture as well as troubleshooting computer hardware, network failures, and configuring software for users. While at Rush I have obtained certification in imaging and deploying their Virtual Desktop Interface (VDI) on thin clients and desktop units and retrieved user files/settings to update the new VDI units.

TechnicianMaintained daily communications with the proper supervisors and reported any HSE issues to appropriate personnel. Also, monitored pumped product water, line pressures and integrity, and equipment performance with minimal supervision.OperatorResponsible for loading guns, keeping up to date with the explosives inventory control lists, and ordering explosives and directly reported to the Maintenance Supervisor on a daily basis.Operator AssistantAssisted during the operation of logging the well equipment while monitoring the equipment and performing routine risks assessment tests

Seattle, Washington

Provided armed security for federal clientele. Operated and monitored advanced CCTV security technology, reported hazardous conditions and/or acted as first responder until emergency personnel arrived when necessary.Administrative: Produced reports of activities and irregularities that occurred during shift such as: equipment or property damage, theft, the presence of unauthorized persons, or other unusual or illegal activities. Drafted reports using MS Word. Provided back up in the absence of a switchboard operator.Additional Duties: Patrolled federal premises to ensure there were no security breaches or unauthorized persons on the premises and successfully implemented strategies to prevent theft and maintain security on the property. Provided physical armed security for federal clientele. Screen visitors upon entering facilities. Performed roving patrol and traffic control.

Navy Operational Support Center, Whidbey Island, Washington

Responsible for all administrative tasks for NOSC Whidbey a unit of over 300 members. I Assisted and answered to the Commanding Officer and Executive officer to enhance their effectiveness by providing information management support in areas of contract negotiations along with other administrative duties including conducting payroll execution, document control, and scheduling for travel arrangements. Successfully improving operations by implementing new processes and procedures by simplify the administrative process and authoring key filing system and spreadsheets for naval the office, increasing work efficiency by 30%. I Established high productivity and team cohesion by creating and chartering key organizational systems and technology. I was selected by senior officers to oversee and manage safety programs and training events. Processed classified messaging procedures and classified message traffic analysis. Was Project and program manager, overseeing scheduling and itineraries, handling public and media relations, with the ability to read and use blueprints and technical diagrams.

Associate Of Science - As, Information Technology

SNHU's Associate of Science in Information Technologies will equip me with the technical knowledge and critical-thinking skills I'll need.

Graduated, Information Technology Specialist

Develop the skills and knowledge required to support and administer network environments. Learn how to install, secure, manage.