Sean D'Sauveterre Email & Phone Number

Port Orchard, WA, US

United States

Salt Lake County, Utah, United States

Responsibilities include troubleshooting user technical support issues, identifying problem(s)/concern(s), providing suggestions on long-term solutions, and documenting solutions in detail. Install new proprietary technology and train users on its applicationProvide High-Quality Service – walking customers through problem-solving steps. Support in-house.

Salt Lake County, Utah, United States

Responsibilities include troubleshooting user technical support issues, identifying problem(s)/concern(s), providing suggestions on long-term solutions, and documenting solutions in detail. Install new proprietary technology and train users on its applicationProvide High-Quality Service – patiently walking customers through problem-solving steps. Support.

American Fork, UT

• Responsible to efficiently answer and troubleshoot customer calls, identify problem(s)/concern(s), provide suggestions on long-term solutions and document solutions in detail..
• Provide High-Quality Service – patiently walking customers through problems-solving steps.
• Utilize available resources (knowledge base, call logs, other TSMs) to troubleshoot and diagnose customer’s concerns.
• Assist co-workers as needed in areas such as product knowledge, hardware basics, operating system basics, troubleshooting skills, customer service skills, time management, and organizational skills.
• Participate in testing and/or reproducing customer’s concerns in current applications.
• Document solutions, common calls, and concerns through the knowledge base, email, and/or other reporting methods available.

• Responsible to support in office technical issues, identify problem(s)/concern(s), provide suggestions on long-term solutions, anddocument solutions in detail.
• PC imaging
• Program installation
• Windows OS troubleshooting
• Network configuration
• VoIP phone installation and setup

United States

• Responsible for efficiently troubleshooting employee issues, identifying problem(s)/concern(s), providing and implementing suggestions on long-term solutions, and documenting solutions in detail.
• Provide day-to-day technical support to employees for network infrastructure and internal client systems software and hardware.
• Utilize Asana to log, update and manage Helpdesk tickets and service requests.
• Provide courteous and timely responses to helpdesk tickets and other requests for support.
• Install, configure, and troubleshoot desktop and laptop systems, workstations servers, telephony, and network equipment.
• Image, configure, and deploy PC and Mac Computers.

Buffalo/Niagara, New York Area

• Handle configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or). Handle escalatedissues that Level 1 support is not equipped to handle.
• Answer questions and inquiries from customers via the Telephone, Email and Chat, using established fact-findingprocedures, customer service methodologies, knowledge of pertinent processes and procedures, and.
• Provide timely and complete resolution of user problems/issues with customer satisfaction being the goal;customers may be any technology user across Sodexo
• Gather data on customer issues and conducting test case scenarios to confirm and understand rootproblem/issue cause(s); this assists in selecting the most appropriate problem solving technique for the.
• Track and investigate customer calls through a ticketing system (Ivanti); documenting problem solving techniquesin an automated knowledge base tool (SharePoint)
• Participate in on-the-job training to increase and maintain job competency in the areas of dealing with difficultcustomers, business writing and presentation skills, computer technology used at Sodexo, and coping.

Coupeville, Washington

• Responsible for the daily upkeep, data integrity and troubleshooting of EMR - GE Centricity Practice Solutions and Centricity Practice Management
• Responsible for incoming and outgoing EMR interface data and vendors
• Work closely with clinical personnel to ensure accurate, relevant information is available in a timely manner
• Responsible for developing and providing initial and refresher technology training materials
• Responsible to provide classroom training related to the use of EMR and supportive software
• Responsible for assessing, advising and implementing EMR best practices

Greater Chicago Area

The En-Abled Vet Information Services (IS) Internship (http://enabled-vet.org) is giving me a more rounded comprehension of how the professional IS department works within a large scale business environment. This program also demonstrates how to tackle real world problems with Users or computer/network systems.Shadowing Rush’s three IS support: Level 1.

TechnicianMaintained daily communications with the proper supervisors and reported any HSE issues to appropriate personnel. Also, monitored pumped product water, line pressures and integrity, and equipment performance with minimal supervision.OperatorResponsible for loading guns, keeping up to date with the explosives inventory control lists, and ordering.

Seattle, Washington

Provided armed security for federal clientele. Operated and monitored advanced CCTV security technology, reported hazardous conditions and/or acted as first responder until emergency personnel arrived when necessary.Administrative: Produced reports of activities and irregularities that occurred during shift such as: equipment or property damage, theft, the.

Navy Operational Support Center, Whidbey Island, Washington

Responsible for all administrative tasks for NOSC Whidbey a unit of over 300 members. I Assisted and answered to the Commanding Officer and Executive officer to enhance their effectiveness by providing information management support in areas of contract negotiations along with other administrative duties including conducting payroll execution, document.

Associate Of Science - As, Information Technology

SNHU's Associate of Science in Information Technologies will equip me with the technical knowledge and critical-thinking skills I'll need.

Graduated, Information Technology Specialist

Develop the skills and knowledge required to support and administer network environments. Learn how to install, secure, manage and.