● Managed high-visibility social media support program on @googlefi Twitter account. 10,500+ replies addressing complex user issues. ● Team Scrum Master identifying top user issues, proposing solutions, and implementing process improvements for tech support and social media. ● Lead training and onboarding of new Product Support employees. Standardized best practices for workflows and public product support replies. ● Established and documented process improvements increasing customer satisfaction and support agent efficiency. ● Managed cross-departmental peer-to-peer recognition program and social media promotional project. ● Presented product and support projects, establishing scalable solutions for the Head of Google Fi Customer Care.

● Assist in all communication production and strategy, ensuring company objectives and values are well represented.● Prepare marketing material and relevant technical documentation for senior staff to present at trade shows.● Coordinate multi-department effort to create cohesive video tutorials and advertisements for E-Prime3 software.● Analyze engagement analytics from Facebook, Instagram, and YouTube to identify effective strategies and campaigns.● Prepare in Excel charts comparing the popularity of competitors in relevant scientific journals.● Update website layout with CSS, edit copy, create media in Adobe, ensuring company-wide brand consistency.

● Created, edited, and organized all sales related content to support and promote Freedom Now Home Care.● Planned and delivered in-home care presentation events for local elderly community and community center management.● Tested and iterated recruiting processes with ownership aimed at developing a credentialed pool of clients and caregivers.● Translated medical, technical, scientific, and insurance information for lay and other audiences.● Followed up regularly with community center management to establish consistent lead generation.● Researched insurance benefit requirements to target only candidates that qualified for in-home care.

● Expanded client engagement with Industry Weapon software within Fortune 500 companies and Ivy League institutions.● Coordinated multi-department effort to deliver custom software projects incorporating SQL, Excel, and Oracle databases.● Assisted clients in preparing signage for significant events ensuring hands-on software support and functionality.● Notated all external and internal communications in Salesforce opportunities and ran anticipated monthly revenue reports.● Acted as hub of client knowledge for all departments, offering background or contextual information for all occurrences. ● In Salesforce: generated quotes, processed purchase orders, and ran individual productivity reports and sales forecasts.● Researched, analyzed, and reported opportunity data in Salesforce to recognize patterns and increase sales efficiency.● Coordinated with marketing to prepare email campaigns in Hubspot and analyzed customer engagement for targeted sales.● Followed up with customers to consult on best practices, troubleshoot issues, and update on new products.● Presented personal and team Salesforce dashboards in morning meetings and monthly updates with c-level executives.● Hosted local clients in-office to present and demonstrate large or expensive product deployments.● Managed portfolio of up to 220 individual accounts maintaining highly detailed account of all communications. ● Hosted clients digitally with regular training courses on Industry Weapon proprietary signage software

● Lead English teacher, tasked with increasing student enrollees for start-up English-language education company. ● Conceived effective and engaging English-language curriculum from beginner to advanced English proficiencies.● Charted learning path to assist in onboarding new teachers.● Assisted bilingual and multicultural marketing campaigns across Chinese social media platforms, Weixin and QQ.● Filmed classes to create advertising material, teacher training footage, and educational material.

- Conceptualize RMU NCAA Men's Ice Hockey short film- Film games, practices, training, and interviews- Edit video and audio components- Build a cohesive and emotional narrative- Write a narrative script

- Manage online-newspaper content and design.- Edit, write, pitch and research articles.- Collaborate and determine newspaper direction.