Sean Endress work email
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I work in hospitality to serve past, present, and future customers. I believe in exceeding expectations and delivering the ultimate in service, no matter the level or scale of the hotel. With my comprehensive education and experience, I can confidently navigate the front and back ends of the hospitality industry.
Quality Inn
View- Website:
- choicehotels.com/quality-inn
- Employees:
- 5408
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Director Of Front OfficeQuality InnLongbranch, Wa, Us
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Front Office ManagerAimbridge Hospitality May 2024 - Present -
General ManagerHoliday Inn Jun 2023 - May 2024Tacoma, Washington, United States -
Front Office ManagerHoliday Inn Mar 2022 - Jun 2023Tacoma, Washington, United StatesDrove metrics of guest satisfaction, revenue, and staff cohesion and retention. 124 rooms.
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General ManagerSeton Hotel Apr 2021 - Feb 2022New York, New York, United StatesWas called back to property after departing on good terms in 2018 in order to reopen. Began as Front Desk Manager and added responsibilities including housekeeping, training, HR, purchasing, and accounting, transitioning to Director of Operations and then to General Manager. 61 rooms.
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General ManagerEcono Lodge Nov 2020 - Apr 2021Binghamton, New York, United StatesReopened property after seven months of closure due to Coronavirus. I managed all hotel operations while running the front desk, including revenue management, inventory control, reputation management, accounting, hiring, training, and scheduling. During my tenure occupancy was restored to up to 70%, ADR met or exceeded pre-pandemic levels, and third party review averages met and surpassed local comp set. -
Front Office ManagerNew York Hotel Pennsylvania Aug 2018 - Mar 2020Greater New York City AreaOversaw 1700 rooms and over 50 staff, including Guest Service Agents, Bellmen, Doormen, and PBX operators. My relief night audit role included singular oversight of the overnight shift as well as traditional night audit duties such as end of day reports, billing, and preparing all documentation for the next day. I have refined and clarified new SOP for night audit. I was responsible for service recovery, inventory management, group management, and billing. I was also responsible for training new staff members and managers. 1707 rooms, union property. -
Front Desk AgentSeton Hotel Mar 2015 - Aug 2018Greater New York City AreaI handled reservations and check-in/out, along with OTA billing and opening/closing inventory. I also occasionally trained employees, generated and followed sales leads, assisted with accounting needs, and conducted site inspections.
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Front Desk Agent And Night AuditorComfort Inn Times Square South May 2014 - Mar 2015Greater New York City AreaI handled reservations, check-in/out, phone calls, guest services, billing, providing ChoiceAdvantage support, night audit, and sending reports to management and corporate staff. RI have also been handled chargebacks, expense reports, invoices, and other back office duties. I have also provided relief night audit for GEM Hotel Chelsea, GEM Hotel Hudson Yards, and Quality Inn Midtown West. -
Marketing And Sales ConsultantEcono Lodge Inn & Suites Jan 2014 - Feb 2014I worked with the owner and management to build an online reputation, including Tripadvisor, Facebook, and SEM/SEO utilization. -
Night ManagerMotel 6 By G6 Hospitality Llc May 2013 - Feb 2014I used G6 Hospitality software to process check-ins, check-outs, reservations, and group management. I worked with the manager to study property management; including holding interviews, managing day-to-day competitive pricing, and maintaining industry standards in all areas of the hotel, not just at the desk. I also created and implemented a rewards program by working with my supervisor to increase returning customers and build a positive reputation. -
Front Desk AgentEcono Lodge Inn & Suites Apr 2009 - Mar 2013I handled customer service, including check-ins/check-outs, reservations, and support.
Sean Endress Skills
Sean Endress Education Details
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English Language And Literature/Letters -
Cornell University (Ecornell)Hospitality Management With Focus On Hospitality Marketing And Hotel Revenue Management
Frequently Asked Questions about Sean Endress
What company does Sean Endress work for?
Sean Endress works for Quality Inn
What is Sean Endress's role at the current company?
Sean Endress's current role is Director of Front Office.
What is Sean Endress's email address?
Sean Endress's email address is se****@****lny.com
What is Sean Endress's direct phone number?
Sean Endress's direct phone number is +121288*****
What schools did Sean Endress attend?
Sean Endress attended Suny Geneseo, Cornell University (Ecornell).
What are some of Sean Endress's interests?
Sean Endress has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Sean Endress known for?
Sean Endress has skills like Leadership, Mac Os, New Media Marketing, Social Media, Hotel Booking, Reservations, Windows, Online Reputation Management, Event Planning, Front Office, Iqware, G6 Hospitality Software.
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Sean Endress, LCSW-R
Albany, New York Metropolitan Area
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