• Established operational policies and procedures and made any necessary modifications, based on analysis of operations, demographics and other research information.• Lead a team accountable for overall planning, implementation, and evaluation of the B2B and B2C learning strategies and initiatives targeting multiple audiences.• Established, directed, and maintained a learning management system that ensures effective learning outcomes.• Identified program development, and continued… Show more • Established operational policies and procedures and made any necessary modifications, based on analysis of operations, demographics and other research information.• Lead a team accountable for overall planning, implementation, and evaluation of the B2B and B2C learning strategies and initiatives targeting multiple audiences.• Established, directed, and maintained a learning management system that ensures effective learning outcomes.• Identified program development, and continued support programs.• Developed, implemented, and evaluated the $1.8 million dollar department budget.• Collaborated on annual strategic initiatives and development of tactical goals.• Identified and implemented new technologies (AI software, authoring tools, etc.).• Crafted the organization learning strategy for internal and external audiences, aligning with corporate strategies.• Establish curriculums, supervise content creation, and run courses/modules using eLearning authoring changes in the learning and professional development environments, evaluate, and adjust the departmental plans and processes accordingly.• Fostered a culture of innovation and excellence through leadership development, onboarding • tools and learning management system.• Improved and managed the intellectual property creation process of digital and print media (books and guides). Show less

- Direct specific training needs assessments to support the design, development, and delivery of improvements to the department-specific training programs- Facilitate the development of education programs/tools and ensure the timely delivery of programs to our teams- Collaborate with business subject matter experts, effectively designing content and tools, which increase our employees' level of knowledge and confidence in serving our customers and the business- Develop and manage… Show more - Direct specific training needs assessments to support the design, development, and delivery of improvements to the department-specific training programs- Facilitate the development of education programs/tools and ensure the timely delivery of programs to our teams- Collaborate with business subject matter experts, effectively designing content and tools, which increase our employees' level of knowledge and confidence in serving our customers and the business- Develop and manage customer role-based enablement tools, resources, and programs- Develop, create, and maintain a library of resources that improve our organization's skills- Conduct training programs and create enablement tools across all aspects of the organization specifically: Sales, Services, Customer Support, and Operations- Present training curriculum at forums such as new hire orientation, new product and services roll-outs, meetings/conferences, customer and partner sites- Employ a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training- Coach new hires and existing professionals on effective techniques in their roles- Create and manage team to develop content posted on Learning Management System Show less

- Successfully launched Learning Management System upgrade with 98% success rate across the chain. - Developed, Designed, and Implemented onboarding and development programs for each field role- Partnered with Merchant team to create and deliver style and trend job aids to enhance our field teams product and industry knowledge- Project Lead in managing the creation and implementation of two national workshops, which included material creation, workshop design, events, logistics, and… Show more - Successfully launched Learning Management System upgrade with 98% success rate across the chain. - Developed, Designed, and Implemented onboarding and development programs for each field role- Partnered with Merchant team to create and deliver style and trend job aids to enhance our field teams product and industry knowledge- Project Lead in managing the creation and implementation of two national workshops, which included material creation, workshop design, events, logistics, and overall management- Involved in Engagement Survey creation, strategic initiatives impacting future company goals, process improvement projects, and tools- Facilitate the development of education programs/tools and ensure the timely delivery of programs to our boutiques and field teams.- Produce tools for in-boutique use, from creation to implementation and integration with our LMS- Collaborate with multiple departments (Operations, Marketing, Product Development, Creative, and Legal) to ensure projects maintain the appropriate brand voice and promote brand consistency within designated guidelines- Monitor and measure the effectiveness and success of the training programs; make appropriate recommendations and implement changes to programs- Manage special projects and proactively identify training needs across the chain Show less

- Integrate the learning management needs with the current enterprise LMS protocol in order to provide an effective platform for employee learning. Structure coding and domains of LMS to support all roles and training paths in the organization. Manage outputs of LMS to provide value-added metrics to business stakeholders. Enhance the competency of employees and people managers on effective usage of the LMS and develop a long-term strategy to position the LMS as the key tool for professional… Show more - Integrate the learning management needs with the current enterprise LMS protocol in order to provide an effective platform for employee learning. Structure coding and domains of LMS to support all roles and training paths in the organization. Manage outputs of LMS to provide value-added metrics to business stakeholders. Enhance the competency of employees and people managers on effective usage of the LMS and develop a long-term strategy to position the LMS as the key tool for professional development.- Develop and execute an organizational knowledge management framework to support core training programs, as well as organizational knowledge management needs. Lead a collaborative effort with stakeholders/users, technology and communications to put both short-term and long-term knowledge management strategies in place- Support organizational learning through the establishment of informal aspects of learning, such as online communities, blogs, focused intranet pages, and other means of developing knowledge, skills and attitudes- Establish protocols and processes for measuring learning across all training programs leveraging existing organizational practices. Develop consistent training measurement platforms leveraging Kirkpatrick’s Evaluation Model. - Develop and maintain reporting to demonstrate progress and impact of organizational learning initiatives. Engage stakeholders and executive management to identify key organizational metrics and agree on learning impact areas. - Develop and oversee the on-boarding program.- Supervise and coordinate Training & Education involvement in Talent processes (e.g. Performance Management, Talent Review).- Develop and track annual Training & Education budget. Report on progress against allocated spend and suggest strategies to proactively maximize budget.- Manage sponsored CE Program for producers. Perform train-the-trainer and certify instructors. Oversee design, development and approval by certifying agency (NUCO). Show less

- Development of new leadership curriculum and framework for center incorporating agency competencies- Creation of new competencies incorporating new center focus of inclusion, innovation and trust- Leadership and Communication Disciplines specialist – charged with deployment of leadership courses for group leads, first line supervisors and senior staff- Management of leadership and communication disciplines budgets of $500,000- Center lead for managing the agency’s Learner… Show more - Development of new leadership curriculum and framework for center incorporating agency competencies- Creation of new competencies incorporating new center focus of inclusion, innovation and trust- Leadership and Communication Disciplines specialist – charged with deployment of leadership courses for group leads, first line supervisors and senior staff- Management of leadership and communication disciplines budgets of $500,000- Center lead for managing the agency’s Learner Management System (Plateau/SuccessFactors)- Develop and write system and process training manuals. - Manager of Metrics that Matter, the electronic evaluation system for center learning- Charged with incorporating new technologies into center learner such as SkillSoft, Books24x7 and social networking systems.- Design, development and implementation of new training budget management system Show less

- Coordinate all national conferences, regional meetings and home office training sessions including negotiating contracts, conducting cost analyses, coordinating business with vendors on logistics- Assist with the scheduling, coordination and logistics for all web based training sessions. - Coordinate training agendas, materials and legal approvals for all training sessions.- Produce and maintain comprehensive reports of records for all training sessions using the Learning… Show more - Coordinate all national conferences, regional meetings and home office training sessions including negotiating contracts, conducting cost analyses, coordinating business with vendors on logistics- Assist with the scheduling, coordination and logistics for all web based training sessions. - Coordinate training agendas, materials and legal approvals for all training sessions.- Produce and maintain comprehensive reports of records for all training sessions using the Learning Management System- Facilitate web-based training sessions- Maintain expense records for budget analysis- Update training webpage with new training materials and interactive training calendar Show less

- Hit top numbers winning Mega Grand Slam and Grand Slam titles two weeks in a row. - Made 150% of summer 1 plan and 100% of total summer plan.- Making effective contact with prospective students via the telephone, e-mail and in-person. - Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs and career days.- Managing inquiries

- Analyze enrollment data to develop a strategic plan within assigned recruitment markets- Implement, plan and schedule college fairs, school visits and college panels- Market Felician College to interested individuals developing and maintaining rapport- Knowledge of college mission including goals, objectives, curriculum, student programs, housing and financial aid procedures- Organize, manage, and execute recruitment programs including Open House, Admitted Student Receptions… Show more - Analyze enrollment data to develop a strategic plan within assigned recruitment markets- Implement, plan and schedule college fairs, school visits and college panels- Market Felician College to interested individuals developing and maintaining rapport- Knowledge of college mission including goals, objectives, curriculum, student programs, housing and financial aid procedures- Organize, manage, and execute recruitment programs including Open House, Admitted Student Receptions, Registration and Guidance Counselor Dinners- Read, review, evaluate and manage all applications in assigned reading area consisting of central New Jersey and southern United States- Electronic communications manager which included start up and maintenance of Myspace.com advertising, research and execution of Live Chat, design and supervision of all mass email campaigns- Design of all visual aids and signs for all recruitment events Show less