Director Of Application, Digital Engagement, And Data Services
Raleigh-Durham, North Carolina Area
Executive leadership of the enterprise application, web/communications, and data services units within the 120 person SOM IT dept, serving approx. 8,000 students, faculty, staff and researchers.Co-created teams that achieved the following results:• >95% of projects completed within 5% of estimated completion date resulting in acceleration of educational and research initiatives• Led Agile transformation of existing teams and drove alignment with PMO and Dean’s Office• 30% increase in development teams estimation accuracy led to decreased costs and increased quality for development work due to increase in trust driving insourcing over outsourcing• Created first business analyst team in the history of the dept and co-created cross functional team leading to better aligned business processes and cross-dept goals• 33% decrease of intake cycle for projects resulting in rapid timeline establishment and a quickly adaptive roadmap that all customers could understand• Re-organized division to optimize resources, increasing customer satisfaction, value delivered and employee satisfaction with zero unhealthy turnover• Planned the enterprise data warehouse approach and created the vision and approach for data governance board for the school• More than doubled delivery capacity while creating continuous talent pipeline to manage demand spikes, all through sustainable methods including revenue generating work to offset costs