This role is responsible for providing robust technical leadership across all business entities in The Logan Group of companies. The role is tasked with managing both the IT Operations and IT Software Development teams with a focus on defining and achieving the technology roadmap, ensuring cyber security compliance, assessing and developing new technologies, managing vendor engagement, tracking performance metrics, improving operational tools and processes, and managing the performance of systems and services to ensure optimal business outcomes.• Evaluated and improved all aspects of cyber security, including multiple security systems, policies and processes to mitigate risk, providing a roadmap to future ISO27001/27002 and Essential 8 compliance.• Provided structure and process framework for improved operational efficiencies, continuous improvement and strategic planning.• Analysed current business workflows and workarounds with key business leaders to plan optimisation of ERP and factory systems development and deployment.• Established SharePoint Online Quality Assurance, and Complaints Feedback systems to provide continuous improvement capability and improve customer experience.• Evaluation and implementation of modern Service Management, Mobile Device Management, Password Vault, Patch Management, Vulnerability Management systems to deliver improved overall IT capability.• Improved automation, knowledge management, change management, agile development, and standardisation practices.• Established vendor agreements for hardware procurement and licensing programs to reduce costs and expedite delivery.• Improved monitoring and alerting capability to deliver a more proactive awareness and diagnostic capability.• Planned the IT Strategic Roadmap and budget.

Responsible for planning, analysis, evaluation, developing, implementing and maintaining secure systems, infrastructure and processes across the business. Managing the quality delivery of initiatives and essential services to the business, end users and customers. Also, mentor, manage and develop the broader technical team with an underlying culture of continuous improvement.• Managed delivery of Digital Transformation programme of works across Australian and New Zealand.• Evaluated and implemented new technologies for security and service management, including cloud-based Disaster Recovery plan, border security systems, and new Service Desk and Monitoring systems.• Delivered governance to implement hardware lifecycle and asset management strategy and process across the business.• Implemented governance and controls for Essential 8 and PCI DSS security frameworks compliance, and cyber security awareness program.• Developed framework for effectively managing the technology implementation to support business expansion in ANZ region.• Developed and managed the Unified Communications transition project, achieving cost savings of 15% while delivering multiple additional benefits in service functionality, resiliency and operational efficiency.• Implementation of new innovative SharePoint online Intranet with deep integrations into AD and workplace systems, removing legacy risks.• Implementation of new Digital Signage system across all retail showrooms.• Managed ongoing agile development of ERP system with vendor developers.• Implementation of new commercial web site in AWS with deep integration into ERP system and business sales and lead management processes.• Implementation and ongoing management of Azure data warehouse, to provide analytical capability for AI revenue management system.

Responsible for significant change to improve the performance and reliability of school infrastructure and provision an enhanced service-oriented and responsive service desk.• Planned and documented an ICT Strategy and Roadmap for 2015-2019.• Extension of the campus network into cloud services and platforms.• Modified the architecture of the network to reduce network issues and improve security.• Applied new management policies to improve how ICT functions and interacts with the business.• Implemented new server and storage hardware to meet organisational needs for the next 5 years. • Improved monitoring to alert ICT to failures and provide analytic and capacity information. • Implemented a new service management system to improve how ICT manages its services and assets. • Planned and managed the installation of an updated 10Gb Fibre Network backbone. • Planned and implemented a 1:1 iPad program and the associated management systems for K-2• Evaluated options and negotiated agreements for a new 1:1 laptop program. • Significant improvements in security.

Delivering outstanding user experiences through quality service and fast, secure, robust and reliable systems. • A successful rollout of a very large scale BYOD program and VDI services.• Implementation of an infrastructure refresh program across three campuses.• Reduction of reliance on external consultancies.• Increase in operational responsiveness through proactive monitoring and onsite presence.• Increased staffing effectiveness through cross training, professional development and de-siloing.• Piloted and expanded into AWS cloud platforms.• Implementation of change and incident management policies, procedures, systems and standards.• Rollout of a digital signage system.• Significant reduction in printing costs via implementation of Papercut print management and consolidation of printer fleet.• Re-architecture of networks to provide increased security benefits.

Contract overseeing Consolidated Infrastructure File Share Migration Project including delivery of, and training for, File System Access Management portal.• Successfully planned and managed emergency recovery of legacy system data for the Social Policy Research Centre after the building burnt down.• Consistently met KPTs and positive feedback in an environment where it is notoriously difficult to do so.• Planned and conducted successful training sessions to a combination of technical and non-technical staff.• Conducted pilot programs and production implementation of large-scale centralised Research Data Storage and Non-SOE client computer domain.• Managed the software development lifecycle, implementation, and training program of a web-based, approval driven, File Service Access Management system.

This is a senior role entailing technical support and management of the computing infrastructure of the Transpacific Industries Group organisation, with a focus on security.While in this role I acted as Infrastructure Manager for several months due to the extended illness of the Infrastructure Manager.