Sean Serrano Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Support clients’ AV systems and workstations in the hospitality, arts, technology, and religious fields in time-sensitive situations.• Troubleshoot, research, and resolve unique issues where documentation is limited.• Facilitate and maintain active communication with clients and manufacturers via phone and email. • Update job knowledge to better assist clients through education opportunities.

Orlando, Florida, United States

• Added and reworked player abilities and mechanics for Volcanewt, a kaiju-style action city-destruction video game.• Implemented boss fight mechanics with health gates, phases, and objectives to destroy.• Set and control enemy spawn mechanics and frequency determined by level of destruction in the level.• Created enemy Al with roaming and attacking behaviors.

Land O' Lakes, Florida, United States

● Performed hardware diagnostics, virus, malware, and ransomware removal, data backup, hard drive recovery, OS reloads, and part upgrades/replacements on Windows and Mac computers.● Built custom desktops tailored to the customer’s needs and budget.● Replaced broken/malfunctioning screens on laptops, smartphones, and tablets.● Assisted customers with issues regarding their computer, printer, or network, either through the phone, in-store, or on-site.● Remotely accessed customers’ computers to assist and resolve issues.

Orlando, Florida, United States

• Answer phone calls for claimants having issues with their unemployment claim• Assist claimants in navigating the CONNECT system regarding what their next steps should be, and how to access certain areas to input information or upload documents• Identify current issues holding back payment, and work to rectify them and/or walk the claimant through the steps in order for them to solve the issue and receive payment• Reset PINs for claimants locked out of their claim, and correct any wrong or duplicate information that may cause issues with payment• Verify claimants with sensitive information, and check for signs of unemployment fraud• After assisting the claimant with their claim, offer resources that may assist them with payment, shelter, food, etc., in the event that they are at risk of homelessness

Bachelor'S Degree, Digital Media - Game Design Track

Activities and Societies: - Tau Sigma Honors Society - President and Vice President of PokeKnights @ UCF - Game Dev Knights - Gaming Knights

Associate Of Arts - Aa

High School Diploma

Activities and Societies: - Graduated cum laude - Marching band - School news (anchor, editor) - Lighting tech for drama troupe